News & Media
DIMA Photo Kiosk Shoot-Out winners announced
February 23, 2010
The seventh annual Digital Imaging Marketing Association (DIMA) Photo Kiosk Shoot-Out was held over the weekend at PMA 2010, the Photo Marketing Association…
read nowFree redbox iPhone app exceeds 1 million downloads
February 23, 2010
DVD-rental kiosk pillar redbox this week surpassed one million iPhone application downloads, less than four months after the free iPhone app from…
read nowNine West launches 'lookbook' Facebook app
February 23, 2010
Digital shopping provider Fluid Inc. has announced Nine West as the second customer deploying Fluid Fan Shop, its new Facebook shopping component of Fluid…
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Rethinking retail in the age of the grounded consumer
New research from a cultural anthropologist offers timely advice for retail.
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Bank of America shows trends in retail store layout
by Bob Phibbs — CEO, The Retail Doctor
I have banked with Bank of America for a long time for my business. The branch I opened the account at was always friendly and efficient. In preparing…
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Are frontline processes ruining your customer experience?
by William Cusick — President, Customerspectives
Without processes, it’s tough to run a business. Things fall through the cracks. So you create processes (or as you’ve probably seen, they create…
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NRF 2010 highlights in review
Retail Customer Experience editor James Bickers takes you through selected attendee, exhibitor and speaker highlights from this year's NRF Annual Convention …
watch nowStores within supermarkets gaining popularity
by James Bickers — Editor, Networld Alliance
February 22, 2010
Having a bank branch inside a grocery store is nothing new, and Walmart pushed the store-within-a-store concept to include nail salons and optometrists, but…
read nowStudy: Multichannel experience dysfunctional
by James Bickers — Editor, Networld Alliance
February 22, 2010
eGain Communications Corp., a provider of multichannel customer service and knowledge management software, reported in a news release that more than 70 percent…
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Retailers can connect with mom shoppers online
by James Bickers — Editor, Networld Alliance
Time-crunched mothers head to the Web to meet their many unique needs – so online retailers need to be ready to serve them.
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The customer is wired. Are you?
by Doug Stephens — President, Retail Prophet Consulting
Last week, Target announced that their customers can now upload gift card balances to their mobile device, which can then be scanned and redeemed in-store.
read nowThe 4 keys to a successful customer strategy in 2010
by William Cusick — President, Customerspectives
If you’re going to dedicate any time and brain power on a real CRM strategy in this fresh, new year, here are 4 questions you need to ask yourself. The answers…
read nowBarnes & Noble named top bookseller
by James Bickers — Editor, Networld Alliance
February 21, 2010
Barnes & Noble Inc., the world's largest bookseller, led the specialty retail category for customer satisfaction for the third year in a row, according to…
read nowSurvey: Retail IT budgets recovering
by James Bickers — Editor, Networld Alliance
February 21, 2010
Aldata Solution, a provider of software solutions for the retail industry, has released findings from its second-annual Global Retail CIO Survey, jointly…
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Designing a new experience, and putting fun back into retail
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
If you have ever worked on the front line, you can probably remember—even if it was a long time ago—how much fun it is to delight a customer with an experience…
read now5 signs your retail store needs a makeover
by Bob Phibbs — CEO, The Retail Doctor
As new stores have opened over the past several years, they have upped the bar, and you may unknowingly be turning off potential customers.
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The customer experience checklist
by James Bickers — Editor, Networld Alliance
Forrester Research's customer experience guru shares an 8-step checklist for designing an experience and keeping it on track.
read nowApple stores take to the seas
by James Bickers — Editor, Networld Alliance
February 18, 2010
Truly, there is no place on earth that couldn't use a genius or two: Celebrity Cruises, which is now an authorized Apple reseller, says it will have the…
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59. Barnes & Noble
Customer satisfaction is a priority for Barnes & Noble bookstores, and customers are taking notice. The retail store came out on top in the specialty store…
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Apple stores take to the seas
by James Bickers — Editor, Networld Alliance
Truly, there is no place on earth that couldn't use a genius or two: Celebrity Cruises, which is now an authorized Apple reseller, says it will have the…
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