Walls + Forms deploying modular kiosks for wireless carriers

May 13, 2010

Kiosk manufacturer Walls + Forms reports it is deploying its modular kiosk solution for a leading wireless carrier (Walls + Forms did not disclose the…

ELO Media launches new DVD-rental kiosk

May 13, 2010

ELO Media announced it is now shipping its next generation of DVD kiosks, the DVMatic 600 ADA. The new DVD-rental kiosk features wheelchair access, PCI DSS…

Can companies really predict what customers like online?

Internet marketers may not know as much about shoppers as they think do, according to a new study.

Top 100: 23. Interactive storefront windows

Several retail chains have used the power of interactive displays to market their products. Shoppers at select Tommy Hilfiger Denim stores could capture…

Verizon offers ScanLife mobile barcode technology

May 13, 2010

Verizon Wireless has announced that its customers can get one-click access to product information, including application downloads, consumer reviews and more…

The difference between customer experience and customer service

by James Bickers — Editor, Networld Alliance

"Customer experience" remains a nebulous term for many people, akin to when Supreme Court Justice Potter Stewart admitted that he couldn't define what made…

Sword Ciboodle identifies the 'Customer Engagement Continuum'

May 12, 2010

Sword Ciboodle, a provider of customer-oriented business software and services, today announced three new product modules in response to a new marketplace…

Covalent announces improved customer experience offering, appoints Chief Strategy Officer

May 12, 2010

Covalent Marketing, a consulting organization focused on customer strategy and marketing technology solutions, today announced the appointment of Cristene…

Five tips for winning shoppers in new categories

How retailers can use data and an understanding of the customer to increase shopping trips, basket size.

Closing the gap between shopper needs and e-commerce technology

Why dynamic content represents the best chance for snagging the online shopper's attention, and closing the sale.

Ten ways retailers can build their opt-in email lists

If no one is reading your marketing emails, it doesn't matter how creative or passionate those messages are.

Top 100: 24. American Girl

The American Girl brand rode its line of period dolls and accessories to a record increase in sales last year. The company earned $463.1 million in sales, a …

How retailers can market their way out of tough times

In today's economic climate, cutting back on marketing is flirting with business suicide.

Disney Store launching “magical new store design”

May 11, 2010

Disney Store announced today that it was launching "a magical new store design" in major markets across the United States and Europe this summer.

Schawk intros 360-degree spin photography for online retail

May 11, 2010

Schawk Inc., a provider of brand point management services that enable companies of all sizes to connect their brands with consumers to create deeper brand…

Confident Technologies intros alternative to CAPTCHA online security

May 11, 2010

Confident Technologies Inc., a provider of intuitive and secure authentication solutions, today announced the immediate availability of Confident CAPTCHA, an…

Top 100: 25. Online coupons

The number of people turning to the Web for coupons soared to 36 million last year, an increase from 10 million people in 2005. In early 2008, AOL launched…

Walmart planning small for the future?

May 10, 2010

According to ProgressiveGrocer.com via FinancialTime.com, Walmart plans to open a miniature version of its Supercenter stores in the Los Angeles area. The…

Is mobile making interactive screens redundant?

May 10, 2010

The trendspotters at PSFK.com say they’re noticing two trends that seem to run counter to one another: the drive to add interactive screens in stores and…

Online retailers refining delivery options

May 10, 2010

According to SupplyChainStandard.com, a survey by multichannel logistics operator iForce indicates that online retailers are refining their delivery options…