NCR showcasing new era c-tailing solutions at FMI 2010

May 10, 2010

NCR Corp. will demonstrate its converged retailing — c-tailing — solutions for multichannel retailers in booth #1952 at FMI 2010, the largest food industry…

Let's Call Customer Service Counters What They Are: Damage Control

by Bob Phibbs — CEO, The Retail Doctor

Customer service to me happens prior to the sale. Damage control is what happens after. Frequently it is run by people dis-empowered to do anything but cut…

Harrod’s sale may prime the pump for U.K. retail market

May 9, 2010

According to Bloomberg Businessweek.com, Qatar Holding LLC’s 1.5 billion-pound ($2.2 billion) purchase of Harrods Ltd. could be a harbinger for more investment…

Accenture study says high-tech companies need to improve the consumer experience

May 9, 2010

Accenture today announced that new research it has done shows that communications and high-tech companies — many of which are falling short in their customer…

Walmart: A Victim of Its Own Strategy?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

6 Big Ideas for a New Decade in Retail

by Doug Stephens — President, Retail Prophet Consulting

The pace and volume of change is exponential.  We are witness to massive shifts in consumerism, technology, economics and sociology.  In this article, we…

Macy's testing self-serve beauty concept

The concept showcases aisle displays of smaller brands, many of which are entering Macy's for the first time.

Roses, Maxway complete POS upgrade

May 6, 2010

Variety Wholesalers (VW) has successfully completed the roll-out of RTC's StoreMS POS solution on 1,300 IBM registers in their Roses and Maxway divisions.RTC's…

Top 100: 26. Retail health clinics

Though many people still prefer to go to their family physician when they become ill, retail health clinics continue to grow in number, offering an affordable…

Managing brand bashing on social media

For retailers, the best defense against online negativity may be your best customers.

Redbox has banner year, plans for the future

by Matt Cunningham — Editor, NetWorld Alliance

Coinstar reaping more than just financial fruit from its DVD-rental kiosk investment.

The Moment of Truth: The 4 P's of Retail

by Annamaria Turano — Executive Director, MCAworks

All retailers use vast amounts of data to make decisions – whom to target, how to target, when to target, what to sell, how to sell, where to sell, etc.  But…

Do You Know What You're Selling?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Are you sure? Are you really, really sure? Here’s a test.  Can you tell me what these well-known businesses are selling? Mercedes Benz? JCPenney, Macy’s and…

Hey, Retailers: Who's Got The Monkey?

by William Cusick — President, Customerspectives

There was an article in the Harvard Business Review quite a few years ago that's become something of a classic, entitled "Management Time: Who's Got The…

Walmart and the dawn of retail digital signage

by Christopher Hall — writer, self

A former Walmart executive gives the history of the chain's digital signage network, and looks into the future.

Blockbuster Express DVD-rental boxes coming to Xtra Mart stores

May 4, 2010

NCR Corporation has announced a partnership with Xtra Mart convenience stores to deploy Blockbuster Express DVD-rental kiosks in 80 Xtra Mart locations in the…

Study: Satisfaction with online retailers reaches all-time high

May 4, 2010

Satisfaction with Top 100 e-retailers rebounded from a dive this time last year, to an all-time high score of 78 points out of 100, a five-point increase.

SkyMall launches Blackberry shopping app

May 4, 2010

In-flight catalog company SkyMall has announced the release of SkyMall Mobile for BlackBerry. The downloadable application was developed in partnership with…

Top 100: 27. Shopper measurement

Rautakesko Ltd., the fifth-biggest do-it-yourself retailer in Europe, uses a Wi-Fi-based real-time location solution for retail store customer behavior…

Growth in digital out-of-home 'overwhelmingly retail'

by Christopher Hall — writer, self

DOOH aggregator and strategy firm ADCENTRICITY on Monday released its inaugural quarterly Digital Out-of-Home Market Review — what it calls "a compilation of…