Mall of America going after luxury shoppers with remodel

April 25, 2010

The Minneapolis Star Tribune reports that a $5 million renovation to the iconic Mall of America is taking aim at luxury shoppers. Carpet is being replaced with…

Selling the seductiveness of luxury in-store

Why the in-store experience is crucial for creating loyalty to artisanal products.

Retailers: Ask your customers for permission to market to them

You can legally add a customer's email to your mailing list without asking. Here's why you shouldn't.

Top 100: 31. UGC, product reviews

Customer product reviews have become a key resource for shoppers to make their final purchasing decisions with enough confidence to complete the transaction.

Report: Moms win out over the economy

Mother's Day spending poised for a five-percent increase, according to new research.

Redbox reaches agreement with Fox, drops lawsuit

April 25, 2010

Twentieth Century Fox Home Entertainment and DVD-rental kiosk company redbox announced this week a multi-year distribution agreement that sets terms for when…

Top 100: 30. Loyalty technology

Loyalty programs are nothing new, but their importance is more obvious than ever as retailers look for ways to compete other than on price. In one case, data…

Best Retail in Romania...Hard Rock?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Great brands don't just deliver a great experience. They deliver a great experience everywhere!

B&N NOOK adds read-in-store feature, games, web browser

April 22, 2010

Barnes & Noble Inc. announced in a press release more new firsts and features for its popular NOOK eBook Reader, including the Read In Store experience (in…

32. Web-enabled POS

Many cross-channel initiatives have added features to retail Web sites, such as the ability to order online for in-store pick-up, or providing a transparent…

Celerant e-commerce tool adds CMS features

April 21, 2010

Retail software provider Celerant Technology announced that it has completed the integration of its content management system (CMS). The Celerant CMS was…

KioskCom/DSS: The end of an era

by Christopher Hall — writer, self

The show rebrands itself as Customer Engagement Technology World this fall.

Three easy ways to boost email deliverability

Increasing email deliverability is both an art and a science, and these tips tap into both.

Stein Mart selects Oracle Retail suite

April 20, 2010

Stein Mart Inc. has selected a broad suite of Oracle Retail merchandising and planning applications to support its strategy of delivering freshness in…

Men shop too: The four key factors for marketing to men

Reaching the male shopper takes more than merely transforming colors, fonts and packaging.

34. J. Crew

J. Crew, a multichannel retailer of women’s, men’s and children’s apparel, shoes and accessories, got a big endorsement by none other than first lady Michelle…

Bazaarvoice brings product reviews to Google search, ads

April 20, 2010

Bazaarvoice announced at the Social Commerce Summit 2010 that it has partnered with Google to share product review content from Bazaarvoice client sites on…

33. Tesco

Tesco, a British-based international grocery and general merchandising retail chain, has begun to lay claim to a portion of the U.S. retail space by bringing…

The return of the Target-only credit card

by James Bickers — Editor, Networld Alliance

It's a move that is understandable from a financial standpoint but questionable from a customer satisfaction one: As we reported Tuesday, Target is…

Going "Beyond" Customer's Expectations

by Annamaria Turano — Executive Director, MCAworks

On New York's east side, there’s a store with exceptional customer service.  It's not on Madison Avenue. It's not on 5th Avenue. It starts with a “B” but it’s…