Local book store challenges Internet titans with charity

December 29, 2009

A small book store in Orleans, Mass., is trying a new way to attract business through the Web, says the Cape Cod Times. Don Krohn and Janis Brennan of Main…

Retailers jockey to market swine-flu shots

December 29, 2009

Pharmacies, supermarkets and other retailers, such as Walmart, Kroger and Rite Aid, are jockeying to become the go-to providers for swine-flu vaccinations in a…

81. Credit card data breaches

As if retailers didn't have enough to worry about, credit card data breaches are reaching crisis level, if only in the minds of consumers. Between Heartland…

Shipping Service Helps Kayak Retailer Reach Global Customers

Size and weight restrictions severely limited Colorado Kayak's ability to sell overseas. Bongo International stepped in, helping to expand Colorado Kayak's…

Report: Loyalty to nationally advertised brands is falling

December 28, 2009

Loyalty to nationally advertised brands has been falling over the past two years.   Decision Analyst's "Anatomy of the Recession" report, based on a survey of…

7 keys to customer experience in 2010

True dedication to the voice of the customer will be pivotal for retailers looking to improve their customer experience in the coming year.

Greentailing to be hot topic at NRF

December 27, 2009

Whether it's conserving water in their stores or promoting their reusable shopping bags, many retailers are committed to the "greentailing" movement. Green…

NRF announces opening weekend receptions for January event

December 27, 2009

The National Retail Federation announced two opening weekend events for the upcoming 99th Annual Convention & Expo, to be held at the Jacob K. Javits…

Swiss farm shop tests unmanned NFC retail payments system

December 22, 2009

Eighty customers of a farm shop in the Zurich region of Switzerland have been equipped with NFC phones that automate the process of shopping for locally…

Seven supermarket trends for 2010

December 22, 2009

The high cost of groceries in 2009 had a large impact in the way America ate this year. More made their meals at home, took their lunches to work, and switched…

Seasonal stores pop up, make money, then go away happily

December 22, 2009

In recent years, numerous retailers seeking to drum up buzz have turned to temporary outlets, often to bring products to areas where they might not be sold…

82. Retailers and credit-card backlash

When gas prices nationwide topped the $4-per-gallon mark in summer 2008, c-stores and gas stations tried to protect their already-lean margins by offering…

Study: Christmas shoppers trust social networking for gift inspiration

December 21, 2009

More than a quarter of consumers highly value their friends' recommendations via social networking sites when shopping for Christmas gifts, according to a…

CrossView to debut new cross-channel tools at NRF

December 21, 2009

CrossView, a provider of global cross-channel commerce solutions, has announced the launch of its next-generation cross-channel commerce platform. The latest…

The 5 biggest retail customer experience stories of 2009

Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.

83. Hot Topic

For teens who have a darker aesthetic sense than the average Abercrombie & Fitch customer, Hot Topic comes to the rescue with a dose of mall-based…

Retail Innovation Awards open for nominations

December 20, 2009

The IBM Retail User Group has announced that nominations for the 2010 Retail Innovation Award are now open. The award will be presented at the Group's…

Will digital-download kiosks save Blockbuster?

The home video brand has had a disappointing year, but a partnership with NCR may help keep it alive.

84. NFC, contactless payments

The security of financial data is a huge issue, but so is customer convenience. As retailers struggle to balance these two possibly competing interests, two…

Kiosks: The Complete Story on ROI

The value of investing in a kiosk network deployment depends in large part on the return on that investment. Learn the revenue potential of a kiosk network and…