News & Media
How shopping cart abandonment affected Cyber Monday and Black Friday
December 9, 2009
The abandonment rate has steadily dropped since the end of October — but when you look beneath the monthly average, a strong weekly cycle becomes apparent.
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5 signs your retail store needs a makeover
As new stores have opened over the past several years, they have upped the bar, and you may unknowingly be turning off potential customers.
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88. Bergdorf Goodman
Though it was last year's best customer experience winner on the Luxury Customer Experience Index survey, Bergdorf has recently borne the brunt of global…
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Metropark launches in-store interactive Twitter interface
December 8, 2009
Metropark, a Los Angeles based specialty store that combines the core lifestyle elements of fashion, music and art has launched a custom interactive Twitter…
read nowThe best is yet to come for holiday e-commerce
December 8, 2009
Retail Solutions online editor in chief Matt Pillar said in a blog post this week that the best shopping day of 2009 is still yet to come, despite Cyber Monday…
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ProVision Technologies' 3D holographic kiosk
At last month's KioskCom Self Service Expo, ProVision Technologies showcased its 3DEO kiosk solution, which utilizes a 3D holographic display to attract users…
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The Amazon store is just a rumor — but maybe it shouldn't be
The online giant has quashed a rumor that it is scouting brick-and-mortar locations, but that doesn't mean it isn't a good idea.
read nowSurvey: Retail employees not giving good customer service, despite tough job market
December 7, 2009
Despite working in a sector that has suffered job losses averaging roughly 50,000 per month since the start of the recession, retail employees are not…
read nowTarget opening pop-up shops for the holidays
December 7, 2009
Target announced that it is opening three "Target To-Go" stores, limited-time stores that each will contain 50 gift items from toy, gadget, home décor, beauty…
read nowDVD kiosk company rents movies by the hour
December 7, 2009
Blaine, Minn.-based Mosquito Productions has announced the deployment of its BigBox DVD-rental kiosk in the Twin Cities area of Minnesota. Mosquito is a…
read nowSurvey: Word of mouth influences most electronics, apparel purchases
December 6, 2009
Retailers will spend millions of dollars on advertising this holiday season, but many shoppers won't commit to buying some gifts until hearing from people just…
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Monster Media interactive campaign for Oxygen Network
Monster created a storefront window campaign for Oxygenâs Dance Your Ass Off reality show. The award was for Best Interactive Content. The Oxygen campaign…
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How discounting is hurting retailers
When retailers lower prices without asking customers to give up something in return, confusion results and sales are negatively impacted.
read nowCanadian bill lets pharmacists dispense drugs via kiosk
December 2, 2009
Canda's CBC News reports the Ontario legislature has passed Bill 179, which will allow prescription drug sales through self-service kiosks. The Web site says…
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RetailWire Discussion: Localization and limited buys
The pendulum has swung away from generalization and back toward localization, but retailers and brands are learning how to execute locally through their…
read nowMeijer GiftCracker site lets users anonymously research holiday wants
by James Bickers — Editor, Networld Alliance
December 2, 2009
Midwestern supercenter operator Meijer has done some innovative work online this year, such as its express grocery pickup program. For the holidays, Meijer…
read nowEscalate announces next-gen cross-channel retail platform
December 2, 2009
Escalate Retail has announced the latest version of its cross-channel commerce platform, which unifies processes for multiple retail channels. The tool allows…
read nowReport: Consumer definition of value is changing
December 2, 2009
The shopper experience study underway by The Integer Group and M/A/R/C Research reveals that electronics and department stores continue to see the largest…
read nowRadio Shack's wireless initiative is impressive, but can it boost sales?
December 1, 2009
Radio Shack is sprucing up its product lineup just in time for the holidays, and the company is putting its new moniker, "The Shack," into full swing, says…
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