New Orleans - The Ultimate Customer Experience?

by William Cusick — President, Customerspectives

I just got back from three days on a business junket of sorts in the Big Easy. I've been to NOLA a few times and the after-effect is always the same: I need…

Emporos launching cloud-based POS for hospital retail

February 28, 2010

Emporos is announcing e2, a SaaS-supported point of sale solution at the Healthcare Information and Management Systems Society's annual conference in Atlanta…

Preview: GlobalShop 2010

February 28, 2010

In today's challenging retail environment, stores must constantly reinvent themselves to capture the hearts and dollars of skittish, Internet-dependent…

Changing consumer mindsets call for new approaches

New trends in technology and social media allow grocers to create a differentiated shopping experience.

Versatile Mobiquity facilitates fast in-store credit apps

February 28, 2010

Versatile Systems Inc. today announced that Desjardins Group, the largest cooperative financial group in Canada, has become a new financial services partner.

Welcome to the new Retail Customer Experience!

by James Bickers — Editor, Networld Alliance

Let me be the first to cordially welcome you to the relaunched, revitalized, reloaded Retail Customer Experience web site!

Opinion: Retailers, take back your shelves

A retail marketing expert argues for more differentiation, and less advertising, in the aisles.

Kodak brings Facebook, Picasa photos to in-store kiosks

February 25, 2010

Eastman Kodak Co. recently announced the availability of what it’s calling "the most flexible connected solutions ecosystem in the industry, providing…

The Discount Economy and its Implications for the Future

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

We’ve been in a discount economy for several decades. There are a number of factors contributing to this reality:

Kiosk Branding

Kiosks are increasingly becoming an accepted part of the retail environment, but a kiosk's message is more than just the service it provides.

Presented by KioskMarketplace.com

Social media for retailers: Focus on Facebook

A study of 10,000 online shoppers reveals where retailers should focus their social media efforts.

Placecast launches location-aware retail marketing tool

February 24, 2010

Placecast announced the availability of ShopAlerts, which delivers location-triggered mobile messages when shoppers enter "geo-fences" that can be created…

Vegas shoppers can now tweet on the Miracle Mile Shops billboard

February 24, 2010

Clear Channel Outdoor's Spectacolor unit announced that it has added social media capabilities on its digital screen at the entrance to the Miracle Mile Shops…

Walmart reveals 18-month results for SMART Network

February 23, 2010

The retail giant has tied digital signage to its POS network and it is yielding impressive sales uplifts.

NEC partners with Project Leader Associates to develop VUKUNET ad platform

February 23, 2010

NEC Display Solutions of America has announced a successful partnership with Project Leadership Associates to develop VUKUNET, the universal advertising…

DIMA Photo Kiosk Shoot-Out winners announced

February 23, 2010

The seventh annual Digital Imaging Marketing Association (DIMA) Photo Kiosk Shoot-Out was held over the weekend at PMA 2010, the Photo Marketing Association…

Free redbox iPhone app exceeds 1 million downloads

February 23, 2010

DVD-rental kiosk pillar redbox this week surpassed one million iPhone application downloads, less than four months after the free iPhone app from…

Nine West launches 'lookbook' Facebook app

February 23, 2010

Digital shopping provider Fluid Inc. has announced Nine West as the second customer deploying Fluid Fan Shop, its new Facebook shopping component of Fluid…

Rethinking retail in the age of the grounded consumer

New research from a cultural anthropologist offers timely advice for retail.

Bank of America shows trends in retail store layout

by Bob Phibbs — CEO, The Retail Doctor

I have banked with Bank of America for a long time for my business. The branch I opened the account at was always friendly and efficient.  In preparing…