Microsoft acquisitions extend company's Dynamics line

September 22, 2009

Microsoft Corp. has announced the acquisition of industry solutions that will extend the core capabilities of one of Microsoft's ERP products, Microsoft…

Opinion: The difference between clerking and selling

The Retail Doc explains why in-store staff should be moved beyond low-hanging fruit and into real selling.

More grocery stores to stop accepting checks

by James Bickers — Editor, Networld Alliance

September 21, 2009

Whole Foods has stopped accepting consumer checks at three of its stores this month, a test to see how consumers will react.

The Limited deploys video analytics system

September 20, 2009

DIGIOP Technologies, with technology provider ObjectVideo, has successfully completed a nationwide deployment of its video management systems for Limited…

Blackhawk unveils open-network gift cards

by James Bickers — Editor, Networld Alliance

September 20, 2009

Blackhawk Network, the largest third-party gift card provider, has announced the availability of its Rewards Visa Gift Card through its B2B program. Cards can…

Performance Bicycle selects 3point5.com for online retail training

September 20, 2009

Performance Bicycle, the nation's largest specialty bike retailer, announced that it has selected 3point5.com to provide online training for its retail…

Self-Checkout

Self-checkout has revolutionized retail by putting the “last mile” of the transaction in the hands of the shopper. In this exclusive guide, you will learn how…

How mobile will reshape the customer experience

Mobile applications for smart phones are poised to be the future of retailer communications with shoppers.

Grocery deploys deli self-order system

September 16, 2009

Troy, Mich.-based NEXTEP SYSTEMS has announced that Baesler's Market in Terra Haute, Ind., has deployed NEXTEP's Deli 1-2-3 touchscreen self-order kiosk…

NCR, Publix will roll out Blockbuster Express DVD-rental kiosks

September 16, 2009

NCR Corp. says it will deploy its Blockbuster Express DVD-rental kiosk in Publix Super Markets, which it says is the largest employee-owned grocery chain in…

Research: Canadian shoppers have no patience for browsing, waiting in line

September 15, 2009

MISSISSAUGA, Ontario — Canadians are adjusting to the economic uncertainty by comparison shopping on the Internet and searching out efficient retailers who can…

Demo: Custom foot-scanning kiosk from eSoles

ESoles, a maker of high-performance, custom foot insoles often used by athletes, recently developed the eFit kiosk to bring its product to a mass market. Here…

Report: Multichannel buyers more active, have higher spend per household

September 14, 2009

According to Epsilon Targeting, the newly formed data division of Epsilon, online sales continue to grow and certain product categories remain popular among…

E-tail clinic: Amazon.com

It's the king of online retail and a serious competitor to many a brick-and-mortar. But just how good is the Amazon customer experience?

Walmart displays emphasize 'family night'

by James Bickers — Editor, Networld Alliance

September 13, 2009

Mega-retailer Walmart has already rolled out one recession-driven ad blitz, in which it emphasizes how families can make homemade meals for just a few dollars…

Great customer service: Remembering the little things

Tough times mean retailers need to squeeze all the value they can out of their assets, and that includes the small touches that can make a big difference.

A&P to split its brand into four store types

by James Bickers — Editor, Networld Alliance

September 10, 2009

In an interview with New Jersey Business News, A&P chief executive Eric Claus outlined his company's plan to launch four distinct store types, each aimed…

Halfords reaches one millionth online reservation for in-store pickup

by James Bickers — Editor, Networld Alliance

September 10, 2009

British retailer Halfords launched a "reserve and collect" feature on its web site last year, and it appears to be clicking with customers: The company…

Study: Community features drive traffic, sales to online retailers

September 10, 2009

As social networks proliferate and consumers report spending more of their time online, e-commerce is ripe to weave community into the customer experience. On…

The theater of the brand: Building entertainment experiences at retail

Retailers are using three pivotal tools to engage and stay top-of-mind with consumers.