The five myths of customer service: What you don't know is hurting your business

A wiser approach than just pushing sales is to harness word of mouth and improve customer experience.  

Pan-Oston program helps distributors improve estimate and order efficiency

June 24, 2009

BOWLING GREEN, Ky. - Pan-Oston has announced the release of its newest sales tool for its distributor customers. This Web-based C-Flex Order Configurator is…

Is customer experience relevant in tough economic times?

Certain trends lead to the growth in customer experience attention and investment.

Column: Younger generations expect less customer service

June 23, 2009

Kansas City Star: "Most teens and college students, I think, have become accustomed to dealing with salesmen whose only job seems to be ringing up your…

Blog: Apple's magical retail experience in its global stores

June 22, 2009

Information Week: A professional investor who's used PCs for 20 years relates the superb retail experience he had at the Apple Store in Tokyo, and emphasizes…

2D bar codes put marketing messages at shoppers' fingertips

June 22, 2009

The Packer: Entering a supermarket, a person is faced with thousands of choices of what to buy, pitting fruits and vegetables in the produce department not…

Best Buy exec: We're testing video game trade-in kiosks

June 22, 2009

LOUISVILLE, Ky. — In an entry posted today on his blog, BarryJudge.com, Best Buy's chief marketing officer announced a test of video game trade-in kiosks in…

Forrester to host Customer Experience Forum 2009 in New York

June 21, 2009

NEW YORK — Forrester's first-ever Customer Experience Forum will bring together customer experience professionals from top companies that share one thing in…

Nokia enhances retail experience in the UAE with new stores

June 21, 2009

Albawaba.com: Nokia announced the expansion of its Nokia Franchise Stores with the addition of its 5th Nokia Store in the UAE at Bawadi Mall, Al Ain. Designed…

Supermarkets intensifying online non-food push

June 18, 2009

Retail Week: Supermarkets look likely to steal a further slice of general retailers' sales as both Tesco and Sainsbury's revealed plans to extend their…

Opinion: The fine art of reading customers

June 18, 2009

Publisher's Weekly: Training staffers to read customers' signals can lead to much better, more successful experiences for both customer and retailer. Though it…

Study: C-store shoppers respond differently to in-store media

June 18, 2009

Progressive Grocer: The way consumers respond to in-store promotional messages and media is changing, with traditional media not necessarily as effective as it…

New IBM SurePOS features GS1 DataBar support

June 18, 2009

ARMONK, N.Y. — IBM has announced a new, more powerful version of its flagship point-of-sale software designed to help supermarket, hypermarket and chain store…

Making mobile work for retail marketers

Mall operator General Growth Properties is experimenting with SMS-based communication as a way to build loyalty and drive sales.

E-commerce growth hits all-time low

June 17, 2009

VNUnet: E-commerce growth has slowed to all-time low as shoppers rein in their spending during the recession, according to the IMRG Capgemini e-retail sales…

IKEA installs loyalty kiosks in Belgian stores

June 17, 2009

DELFT, The Netherlands — Home furnishings retailer IKEA has deployed 18 Xen X5 customer loyalty-registration kiosks in six of its Belgian stores. The kiosks…

Apple receives patent for media distribution kiosk

by James Bickers — Editor, Networld Alliance

Will the wireless-enabled device bring iTunes into retail shops and airports?

Retail Week Technology Award winners announced

June 16, 2009

Retail Week: Despite the downturn in the economy, a strong crowd of retailers and their suppliers turned out Tuesday night for an event in London to celebrate…

Red Book reveals latest version of store execution management tool

June 16, 2009

ENGLEWOOD, Colo. — Red Book Solutions today revealed the latest version of Source-2-Source, a solution focused solely on store-level task completion. Paired…

Interactive mall game aims to bring in patrons, get them to stay longer

June 16, 2009

AUSTIN, Texas — At a time when competition for the consumer dollar is fierce and retail traffic has slowed, retail centers are exploring new innovative guest…