NRF: MetTel combines invoices to save retailers money

MetTel, in addition to offering full telecom inventory management at the store location, provides single-point-of-contact bill management services. A retailer…

NRF: IBM presents the Virtual Mirror

IBM presented an application of its kiosk produced by one of its partners, EZface, called the Virtual Mirror. The kiosk snaps a photo of the user and presents…

How bad is the out-of-stock problem? Worse than retailers think

January 20, 2009

Supply Chain News: The consumer goods-to-retail supply chain has been battling the out-of-stock problem for decades, with various initiatives from Efficient…

E-tailers becoming more sensitive to the needs of disabled shoppers

January 20, 2009

Internet Retailer: Retailers including Canadian Tire Corp. and Home Hardware Stores Ltd. are making their e-commerce sites more accessible with innovative…

Payments processor uncovers what might be biggest breach ever

by James Bickers — Editor, Networld Alliance

January 20, 2009

Heartland Payment Systems has learned it was the victim of a security breach within its processing system in 2008. The company believes the intrusion is…

NRF exhibitors, part 2: Point of sale, point of decision

POS and POD innovations on display at retail's Big Show.

NRF: Point-of-decision signage from MicroSigns

At NRF 2009, MicroSigns introduced its 3.5-inch Microplayer interactive color displays. The small screens enable cell phone retailers to manage planograms and…

Shop.org Forum to highlight e-tail opportunities

January 19, 2009

WASHINGTON — At Shop.org's Strategy & Innovation Forum this February, experts and guest speakers will discuss how retailers can use economic downturns as a…

Loyalty 360, PCATS announce partnership

January 19, 2009

ALEXANDRIA, Va., and CINCINNATI, Ohio — The Petroleum Convenience Alliance for Technology Standards (PCATS) and Loyalty 360, the Loyalty Marketer's Association…

New research reveals the best retail customer experiences of the year

January 19, 2009

LOUISVILLE, Ky. — Retail Customer Experience magazine announced the publication of its inaugural Best Retail Customer Experiences report, a comprehensive…

NRF exhibitors, part 1: Biz intel, cash and HR

Business intelligence, cash management and human resources solutions from retail's Big Show.

Study: Customer experience is No. 1 retail priority in 2009

January 18, 2009

Multichannel Merchant: According to Retail Horizons: Benchmarks and Forecasts, a study released by the National Retail Federation at its annual convention…

Sears planning drive-thru, warehouse concept store

January 18, 2009

Display & Design Ideas: Sears Holdings Corp. plans to open a warehouse-style concept store in Joliet, Ill., called MyGofer. The store will allow shoppers…

Quividi unveils gender-aware fragrance dispenser

January 18, 2009

PARIS — Presensia and Quividi announced that they have developed TargetScent, an innovative solution that makes it possible to dispense fragrances according…

Shopper marketing finally getting respect it deserves

January 18, 2009

Adweek: While 21 million people waltzed over to their sets to watch an average episode of Dancing With the Stars last year, and American Idol cast its spell on…

NRF's Sonic Bar highlights retailing innovations

by James Bickers — Editor, Networld Alliance

The high-concept concept store gave attendees a taste of retail's future — one that is available today.

NRF: Curiosk wine kiosk demonstration

Josh Rosen of Curiosk demonstrates his company's wine information and gift card kiosk, at the NRF 98th Annual Convention & Expo.

NRF Sonic Bar concept store video wall

At NRF's Sonic Bar concept store, one corner was devoted to a large video wall, the Virgin Theater sponsored by Virgin Megastore, which looped through a live…

Walkthru: NRF's Customer Experience Concept Store

At the NRF 98th Annual Convention & Expo, the message seemed to be this: If a great customer experience can drive people into the store to buy music, then…

The business drivers for retail self-service

What are the forces behind the rise of self-service at retail? According to IBM's Norma Wolcott, customer service is the primary driver.