New device monitoring and management platform from Direct Source and Zone24x7 provides a more reliable and secure environment for enterprise information

January 11, 2009

IBM, Sky IT help apparel companies follow consumer buying trends

January 10, 2009

ARMONK, N.Y. — IBM and Sky IT Group are helping fashion and apparel suppliers, like New York-based Theory, to more intelligently take advantage of consumer…

Cost-effective legacy hardware upgrades allow retailers to increase revenues and deliver better customer experience by adding contactless payments to existing POS terminals

January 10, 2009

Software from Q helps retailers buck the downturn

January 9, 2009

MINNEAPOLIS, Minn. — With Marks & Spencers shedding staff, Debenhams and Next reporting weak sales over Christmas, Zavvi in receivership and others major…

Fujitsu introduces the U-Scan Mini-Carousel Self-Checkout

January 9, 2009

RICHARDSON, Texas — Fujitsu Transaction Solutions Inc. introduced the U-Scan Genesis Mini-Carousel unit, a flexible, four-bag carousel station that connects to…

Curiosk wine kiosk offers specialty retailer the expertise of a sommelier

Wine can be intimidating to shop for, so the Riverstone Wine Shoppe turned to Curiosk Marketing Solutions’ wine kiosk to help assist and educate its customers.

Winn-Dixie unveils new store prototype

January 8, 2009

Display & Design Ideas: Jacksonville, Fla.-based Winn-Dixie Stores Inc. recently opened a prototype store in its existing SaveRite location on…

Employee training is no luxury — it's a necessity

January 8, 2009

Kansas.com: Though there is never a good time for an economic downturn, now is especially poor timing. Many companies are already experiencing huge gaps in…

Sports retailers embrace Microsoft Retail solutions

January 8, 2009

REDMOND, Wash. — Microsoft Corp. reported today that among its 305,000 Microsoft Dynamics customers worldwide, a growing percentage of professional sports…

Top Web retailers offered more coupons, rebates in 2008

January 7, 2009

Internet Retailer: Perhaps in anticipation of less than jolly holiday sales, 21 percent of the top 500 e-retailers added coupons and rebates in 2008, according…

Shoppers willing to pay more for products they can touch

A new study suggests that consumer desire for a product is intensified at the moment of first contact.

Kroger data-mining drastically increases coupon redemption

January 6, 2009

Washington Post: Although the recession has revived penny-pinching, Americans are still redeeming only one to three percent of paper coupons. In contrast, the…

Shoe retailer rolling out massive POS upgrade

January 6, 2009

RICHARDSON, Texas — Fujitsu Transaction Solutions Inc. announced today that Genesco Inc., a leading North American shoe and headwear retailer, will upgrade…

Meridian and NEXTEP unveil 'Swipe & GO!' kiosk line

January 6, 2009

ABERDEEN, N.C. — Meridian Kiosks and NEXTEP announced the launch of their new "swipe & GO!" line of self-checkout solutions. Designed to fit in any…

Report: 2009 to be 'the year of cross-channel retailing'

January 6, 2009

COLUMBUS, Ohio — Sterling Commerce, an AT&T company, today announced the findings from the inaugural meeting of the Cross-Channel Consortium Think Tank…

Smaller stores honoring gift cards from large retailers

January 5, 2009

The Toledo Blade: For the fourth year, Culture Clash, a Toledo, Ohio, store that sells CDs, records, and pop culture merchandise, is accepting gift cards of…

AMSi launches Storecasting audio platform

January 4, 2009

CHARLESTON, S.C. — American Media Services Interactive (AMSi) announced the launch of Storecasting, its customizable audio content platform for retail or…

One-third of online shoppers encountered problems this holiday season

January 4, 2009

MARINA DEL REY, Calif. — In what may have been the most closely-watched holiday shopping season in the short history of the online medium, some 36 percent of…

Top 10 customer experience resolutions for the New Year

by James Bickers — Editor, Networld Alliance

January 4, 2009

Bruce Temkin, customer experience blogger and vice president with Forrester Research, has just published his Top 10 resolutions companies should be making in…

NRF preps the Customer Experience Pavilion

by James Bickers — Editor, Networld Alliance

This year's Big Show to emphasize real-world tools for shaping the customer experience.