Microsoft to open own stores

February 12, 2009

Reuters: Microsoft Corp announced plans on Thursday to open its own chain of stores and hired a DreamWorks Animation executive to run them.

Kiosk acceptance and managing change

February 12, 2009

Self-service technology can improve the experience for shoppers, but helping everyone accept the machines if half the battle     

PROFILE: When the shoe fits

February 12, 2009

Zappos CEO continues tradition of unparalleled customer service

Ten new shopping habits of the formerly upper-middle class

Tough times are changing the relationship consumers have with the foods they buy for themselves and their families.

CHECKOUT: Connecting with conversational marketing

February 12, 2009

Social networking can boost sales in an unconventional way

Retail sales show unexpected rebound in January

February 12, 2009

WASHINGTON, D.C. — Post-holiday bargains may have been too good for shoppers to pass up as January retail sales increased slightly over the previous month.

IBM self-checkout

An overview of IBM's self-checkout technology, including new cashless models.

Dell on retail technology trends

Brian Slaughter, retail specialist for Dell, discusses new technology trends at retail, such as digital signage and options for data storage.

Experiential exhibition for Nokia product launch

Nokia India recently launched the N78 mobile handset in cities across India. In Delhi and Mumbai, the launch took the form of an experiential road show, with…

Three aspects of ATM security that operators can't afford to ignore

A secure ATM is the first line of defense in the war against ATM theft and fraud. Here are three areas of ATM security that off-premises operators must…

Four ways to engage employees while holding down costs

February 11, 2009

INDIANAPOLIS — Organizations are struggling to meet the needs of their customers while holding down costs, which is resulting in salary freezes, discontinued…

The seven competencies retailers will need to survive the recession

February 11, 2009

While the deepening recession is decimating the U.S. retailing landscape, forcing steep markdowns and pushing traffic to the discount channel, a new Kurt…

Callison designs 'playground store' for T-Mobile

February 11, 2009

NEW YORK — Designed to transform shopping for technology products into an approachable, personalized activity, the design for the T-Mobile Playground Store…

Retail architect: Meet the new consumer

February 10, 2009

Jeffrey Hutchison, The Huffington Post: The current financial crisis has ushered in a new retail era which spells the end of shopping as we have known it…

Reward program members are best at word-of-mouth

February 10, 2009

Progressive Grocer: Consumers who are loyalty reward program members are far more likely to be word-of-mouth (WOM) champions for their favorite brands than…

Fujitsu launches business analytics for retailers

February 10, 2009

LONDON — Fujitsu Services announced the launch of its new business analytics service aimed at helping retailers turn valuable business data into actionable…

Opinion: Data hurdles to a great multi-channel experience

February 10, 2009

On Windows: The impact poor quality product information has on customer experience is often overlooked. The reasons for this are complex. Fixing the data is…

Elie Tahari uses tech to boost brand loyalty

February 10, 2009

Display & Design Ideas: New York-based fashion designer Elie Tahari says it is using business intelligence technology to boost its profitability and brand…

CompUSA reinvents itself with a Web-driven store experience

by James Bickers — Editor, Networld Alliance

Electronics retailer attempts to replicate online shopping in-store with 'Retail 2.0' strategy.

Daniel Pink describes Emotionally Intelligent Signage

Although not specifically geared toward digital signage, author Daniel Pink (A Whole New Mind) gives some advice on creating emotionally charged signage, and…