News & Media
CCEO? Companies weigh adding chief customer-experience officers
September 11, 2008
ClickZ: When Gartner analyst Ed Thompson spoke at his company's CRM Summit, he discussed the trend of uniting customer-experience initiatives in a single…
read nowDesigners need bigger role in customer experience: Brunner
September 11, 2008
DEXIGNER: The huge success of design-driven products like the iPhone demonstrates how the good design practice can drive business to new heights. Designers…
read nowFrito-Lay uses fake store to watch customer behavior
September 11, 2008
BNET: When Frito-Lay wants to see the impact of a packaging change or an end-cap display, the Dallas salty snack purveyor no longer has to wait for sales…
read nowRemote Media technology pilot leads to retail award placing
September 10, 2008
Cambridge Network: Remote Media has announced that the pilot project for "Thomson Video Touch Kiosks" has secured a place in the finals of the 2008 Retail…
read nowMicrosoft 'gurus' will help customer choose Vista at retail
September 10, 2008
Yahoo!: As part of its $300 million marketing campaign to promote Windows Vista, the company is planning to deploy customer service reps into major retailers…
read nowStartup will show how 'green' products really are
September 10, 2008
Wired: Ever since companies across America, from Exxon to Wal-Mart, started "going green," scientists, environmentalists and skeptics have all been wondering…
read nowRetailers reprogram workers in efficiency push
September 10, 2008
Wall Street Journal: Retailers have a new tool to turn up the heat on their salespeople: computer programs that dictate which employees should work when, and…
read now'Aldi's cost-cutting makes Walmart look like Whole Foods'
by Tracy Kitten — Editor, AMC
September 10, 2008
Reveries.com: Aldi's U.S. sales are nowhere near Wal-Mart's — $3.3 billion in 2006 versus $92 billion for Wal-Mart, according to FMI. But Aldi's focus on…
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iPhone used to hook customers
Innovation must meet standard etiquette and privacy best practices.
read nowGartner: Measuring the customer experience takes more than one metric
September 9, 2008
SearchCRM: Managing the customer experience seemed to be a major priority for many attendees at the Gartner CRM Summit this week, where it was the central…
read nowTrail Mark store upgrades design
September 8, 2008
REjournal: Trail Mark, an 1,800-square-foot outdoor specialty retail store in the Edina, Minn., Galleria Mall, recently worked on refreshing its look with a…
read nowCapturing leads electronically
September 8, 2008
GM adopts kiosk marketing program - an electronic solution for lead capture.
read nowDeveloper tries airier feel for retail, office combo
September 8, 2008
The Globe and Mail: According to the stereotype, shopping center developers set out to cram as much retail floor space as possible onto the available land then…
read nowSprint takes aim at history of tepid customer service
September 8, 2008
ZDNet: Sprint, which has a shaky customer service record, wants to improve its standing with subscribers by using its reps to deliver personalized tips.
read nowPayPal, TheFind partner to make online shopping easier in U.K.
September 8, 2008
MOUNTAIN VIEW, Calif. — For shoppers frustrated with searching online and being faced with pages of irrelevant product results and hundreds of links to sift…
read nowLesson for retail? Obama's veep text misses 50% of subscribers
September 7, 2008
When Barack Obama promised a text message as the means by which he'd announce his selection for vice president, the news was seen as a coming-of-age for…
read nowCustomers want to personalize gift cards, study finds
September 7, 2008
Brandweek: Gift cards continue to gain favor as a practical gift-giving alternative. But to attract buyers, more retailers need to provide the option to…
read nowThe Incentive's Role in a Survey Program's Success
September 7, 2008
Do companies need to provide an incentive to get their surveys completed? It depends.
read nowUsing online game, Best Buy amps employees on new service
September 7, 2008
MINNEAPOLIS — Ask anyone who works in a big company how many messages they receive from management on a weekly basis. Most likely, you'll hear a weary sigh…
read nowMacy's deal makes it exclusive Tommy Hilfiger dept. store
September 7, 2008
Houston Chronicle: Starting this week, Tommy Hilfiger U.S.A. will have an exclusive alliance with Macy's that leaves it as the only U.S. department store…
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