Gaps closing between consumer multichannel expectations, retailer readiness

August 25, 2008

COLUMBUS, Ohio — Sterling Commerce, an AT&T Inc. company, today released the results of a recent survey that shows that the gaps are closing between…

Shop.org Summit will feature e-commerce 'critic's corner'

August 24, 2008

WASHINGTON — The real Siskel and Roeper may not be present at Shop.org's Annual Summit next month, but their infamous thumbs up/thumbs down rating will still…

PCI Council summarizes changes coming in next version of standard

August 24, 2008

WAKEFIELD, Mass. — The PCI Security Standards Council (PCI SSC), a global, open industry standards body providing management of the Payment Card Industry Data…

CVS to test high-end beauty stores

August 24, 2008

REUTERS: CVS Caremark Corp. will begin testing a high-end beauty store concept this year, looking to tap into growing demand for skin care and cosmetics seen…

NCR launches self-service prescription drop-off

August 24, 2008

DAYTON, Ohio — NCR Corp. has unveiled NCR Prescription Drop-off, a secure self-service kiosk solution that makes it simpler for retail pharmacy customers to…

SkyeTek offers Web-based RFID platform

August 24, 2008

RFID Journal: SkyeTek is offering a Web-based software platform that allows manufacturers to track their goods in stores, hospitals and restaurants, saving…

Using the VIP treatment as retail differentiator

August 24, 2008

The Age (Australia): Butlers, concierges, valets, stylists and personal assistants who will pick out a sweater for your pooch — these and more will be offered…

Customer-centric planning

Retailers must look at touchpoints from the shopper's point of view.

Direct Patient Feedback Survey Kiosks

August 21, 2008

Planned Parenthood branch deploys Opinionmeter TP Kiosk to inform, gauge patient satisfaction.

The Keys to a Successful Customer Satisfaction Survey Campaign

August 21, 2008

Over the past 15 years, Opinionmeter International has distributed thousands of satisfaction surveys through its wide-range of interactive survey devices. Here…

How to Write an Effective Customer Survey

August 21, 2008

Over the past 15 years, Opinionmeter International has distributed thousands of satisfaction surveys through its wide-range of interactive survey devices. Here…

Immediate Patient-Visit Feedback

August 21, 2008

Kaiser Permanente managers gain immediate access to feedback from patients

AFS launches interactive private-label promos

August 21, 2008

Progressive Grocer: Western Family, the private-label brand featured at the 400 members of Associated Food Stores, launched a new marketing campaign that uses…

P&G, Dunkin' Donuts test dynamic in-aisle ads

August 21, 2008

The Wall Street Journal: In the latest effort to tailor ads to specific consumers, marketers are starting to personalize in-store promotions based on products…

Diagnosing the Root Cause of a Banking Center Level Score

August 21, 2008

Managers provide targeting coasching based on best practices of high performing banking centers.

Using Touchscreen Devices to Capture Visitor Feedback

August 21, 2008

Pacific Science Center switches to Opinionmeter touchscreen survey tool for world-class service

DSE East coming to Philadelphia

Digital signage's largest tradeshow spins off an East Coast convention.

Diatouch supplies survey kiosks to the Caribbean

August 21, 2008

PHOENIX, Ariz. - Aruba Cruise Tourism (ACT), a non-profit organization of the government of Aruba, selected Diatouch to provide the region's first survey and…

Xterprise announces retail RFID suite

August 20, 2008

DALLAS — Xterprise Inc. has announced a new suite of solutions for retail applications, which introduce advanced inventory management and execution…

Circuit City brings tablet PCs to the aisles

August 20, 2008

REDMOND, Wash. — Microsoft Corp. and Circuit City Stores Inc. have announced that select Circuit City stores are empowering their sales associates with tablet…