News & Media
ID Insight launches next-gen ID verification tool
July 22, 2008
NORTHFIELD, Minn. — Identity-fraud risk assessment company ID Insight has launched CompleteID, a verification solution that not only analyzes the "who," but…
read nowNielsen study: Internet key to offline retail
July 22, 2008
NEW YORK — According to Nielsen Online, a service of The Nielsen Company, the Web plays an increasingly integral role in retail for brick and mortar retailers…
read nowPayGo adds new features to cloud-based POS
July 22, 2008
BUFFALO, Minn. — Christian James Inc. announced an update to its cloud-based retail service for independent retailers. The most significant changes to the…
read nowExperts: Retail CIOs need to keep spending
July 21, 2008
CIO India: Retail sector CIOs will need to invest in online shopping services throughout the current slow down to meet the demands of consumers both now and…
read nowIssue resolution key to repeat call-center business
July 21, 2008
TWICE: Resolving a customer-service problem on the patron's first call will entice that person to continue doing business with that company 49 percent of the…
read nowShoppers want retailers to show how green they are
July 21, 2008
Boston Business Journal: A retail business may be green and sustainable, but unless those details are clearly communicated to shoppers, the store might not be…
read nowTracking customer analytics breeds loyalty
July 20, 2008
Destination CRM: A recently published report by Aberdeen Group finds that best-in-class retailers are five times as likely as laggards to be tracking, storing…
read nowMore retail marketing dollars headed to new media
July 20, 2008
B to B: A 2007 survey conducted by the Association of National Advertisers and BtoB revealed that 70 percent of marketers have plans to shift money from…
read nowChannel integration still a challenge for most retailers
July 20, 2008
Investor's Business Daily: Circuit City customers have been able to buy something online and pick it up at their closest retail location since the early…
read nowMore retailers testing the 'wisdom of crowds'
July 20, 2008
San Francisco Chronicle: Companies like Threadless, a T-shirt company in Chicago, and Ryz, an athletic shoe company in Portland, Ore., are making it possible…
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Customer experience and IP
by James Bickers — Editor, Networld Alliance
Protecting crucial aspects of an in-store experience against imitators.
read nowFashion retailers need to integrate online, in-store
July 17, 2008
Internet Retailing: With the notable exception of a few large retailers, the majority of traditional brick-and-mortar fashion retailers have so far failed to…
read nowTomax, CXA partner on tech for auto retailers
July 17, 2008
eWeek: Enterprise retail solutions provider Tomax and WHI Solutions, a specialist in technology for automotive retailers and wholesalers, are integrating key…
read nowInternet coupon usage up, but Sunday paper still rules
July 17, 2008
NEW YORK — Internet coupons are of increasing interest to consumers, according to a recent analysis by consumer and media measurement firm Scarborough…
read nowModiv Media upgrades in-aisle marketing technology
July 17, 2008
BOSTON — Modiv Media has released the newest generation of in-store media delivery and self-service shopping, melding advanced behavioral and contextual media…
read nowTyco acquires video analytics firm IntelliVid
July 16, 2008
PEMBROKE, Bermuda — Tyco International announced the acquisition of the assets of IntelliVid, a leading developer of retail-focused intelligent video analysis…
read nowBlog: Employees do what is measured, incented and celebrated
July 15, 2008
Customer Experience Matters: Some executives struggle to understand why their company doesn't deliver better experiences to customers. But it shouldn't be…
read nowStaples expands video-assist program
July 14, 2008
SEATTLE — Experticity, provider of video-assisted customer support solutions, announced that Staples Business Depot, Canada's largest supplier of business…
read nowFull-service gas stations are thing of the past
July 14, 2008
The Jackson (Tenn.) Sun: Poplar Corner Service Station in Jackson, Tenn. is one of a dwindling number left in the United States that offers full service. The…
read nowBritish shoppers choose bargains over brand loyalty
July 13, 2008
International Herald Tribune: Shoppers are more footloose than ever before with the retailers they use, seeking out bargains in the economic downturn and…
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