Offer employees $2K to quit? It works for Zappos

September 17, 2008

Tech.Blorge: Zappos, the enormous online shoe and accessory retailer on track to top $1 billion in revenue this year, has an unusual strategy to retain the…

Diebold provides support for Catalina's checkout printers

September 17, 2008

NORTH CANTON, Ohio — Diebold Inc. is providing on-site service and support for Catalina Marketing's network of point-of-sale printers in more than 25,00…

SHOP.com adds merchants to its site search

September 16, 2008

LAS VEGAS — SHOP.com, a destination-comparison shopping engine designed for women, has added merchant partners Land of Nod, Perry Ellis, Chiasso and Office…

HP powers retailers with POS, invoice-processing systems

September 16, 2008

HONG KONG — HP has introduced a range of scalable products and solutions for retail businesses that are designed to help drive an enhanced customer experience…

L.L.Bean to open retail store in Beijing

September 16, 2008

FREEPORT, Maine — L.L.Bean, a leading U.S. retailer of outdoor gear and apparel, says it plans to open its first store in China this month.   According to a…

Online retailers get help with conversions

September 15, 2008

SAN FRANCISCO — Customer reviews and social-merchandising-solutions company PowerReviews and organic search solutions provider YourAmigo have announced a…

Tokyo's largest electronics store deploys YodobiTV Network

September 15, 2008

TOKYO — Scala, a provider of end-to-end solutions for the connected signage market, has announced it is working with Tokyo's largest retail consumer…

Touchscreen survey kiosk enhancement adds multimedia content

September 14, 2008

SAN LEANDRO, Calif. — With Opinionmeter International's SurveyManager application upgrade, customers can include multimedia content within their survey…

Store generics boosted by bad economy

September 14, 2008

Buffalo (N.Y.) News: As budgets get tighter and food gets more expensive, American shoppers are increasingly switching to store brands — even upper-income…

Buyers snap up organic hygiene items

September 14, 2008

(Forth Wayne, Ind.) Journal Gazette: Sales of natural personal-care products are growing strongly, despite a softer U.S. economy. Even with high prices for…

Web tools to help reach customers

by Tracy Kitten — Editor, AMC

Retailers use Web tools to localize content and touch a broader audience.

CCEO? Companies weigh adding chief customer-experience officers

September 11, 2008

ClickZ: When Gartner analyst Ed Thompson spoke at his company's CRM Summit, he discussed the trend of uniting customer-experience initiatives in a single…

Designers need bigger role in customer experience: Brunner

September 11, 2008

DEXIGNER: The huge success of design-driven products like the iPhone demonstrates how the good design practice can drive business to new heights. Designers…

Frito-Lay uses fake store to watch customer behavior

September 11, 2008

BNET: When Frito-Lay wants to see the impact of a packaging change or an end-cap display, the Dallas salty snack purveyor no longer has to wait for sales…

Remote Media technology pilot leads to retail award placing

September 10, 2008

Cambridge Network: Remote Media has announced that the pilot project for "Thomson Video Touch Kiosks" has secured a place in the finals of the 2008 Retail…

Microsoft 'gurus' will help customer choose Vista at retail

September 10, 2008

Yahoo!: As part of its $300 million marketing campaign to promote Windows Vista, the company is planning to deploy customer service reps into major retailers…

Startup will show how 'green' products really are

September 10, 2008

Wired: Ever since companies across America, from Exxon to Wal-Mart, started "going green," scientists, environmentalists and skeptics have all been wondering…

Retailers reprogram workers in efficiency push

September 10, 2008

Wall Street Journal: Retailers have a new tool to turn up the heat on their salespeople: computer programs that dictate which employees should work when, and…

'Aldi's cost-cutting makes Walmart look like Whole Foods'

by Tracy Kitten — Editor, AMC

September 10, 2008

Reveries.com: Aldi's U.S. sales are nowhere near Wal-Mart's — $3.3 billion in 2006 versus $92 billion for Wal-Mart, according to FMI. But Aldi's focus on…

iPhone used to hook customers

Innovation must meet standard etiquette and privacy best practices.