The Vitamin Shoppe taps Jumpmind to boost customer, associate experiences

October 26, 2023

The Vitamin Shoppe is partnering with JumpMind Inc. to modernize its in-store point-of-sale tech and unify the promotional strategy.

Examining ChatGPT benefits, risks when it comes to customer service

by Blair Strachan — Business Development Manager, Kura

The ability to personalize customer responses, to allow more productivity elsewhere in the workforce and to respond 24/7 are all benefits of using ChatGPT in…

Rising costs impacting holiday spend

October 25, 2023

As of August 27% of consumers started holiday shopping and by the end of October the figure will reach 55%, according to holiday shopping data from Jungle…

Retail theft a growing consumer concern

October 25, 2023

Retail theft activity, which has forced retailers to lock up certain items and even close stores in the past few months, is becoming a growing concern for…

Experts talk latest, greatest self-service technology

by Daniel Brown — Editor, Networld Media Group

Experts in a panel talk at this year’s Interactive Customer Experience Summit in Charlotte, North Carolina talked the evolution of self-service technology and…

Netflix launching retail destinations

October 25, 2023

Netflix plans to open retail designations next year in the U.S. offering entertainment fans experiences as well as food and merchandise.

Mandoe Media Expands its Reach with New Partnership in the US Market

Mandoe Media, a global leader in digital signage technology, is thrilled to announce an exciting new partnership with TD SYNNEX, a leading global distributor…

The future of automation and self service

The rise of linked technologies, from 5G and upcoming 6G networks to AI and the Internet of Things, is rapidly transforming the linked destinies of automation…

Presented by Automation & Self-Service

Speed, convenience rank tops with shoppers

October 24, 2023

There's been a healthy uptick when it comes to online shopping. A DoorDash survey revealed 62% of respondents are ordering consumables online more than they…

Eyewear retailer debuts interactive kiosk at India mall

October 24, 2023

Titan Eye+, an eyewear retailer in India, has introduced an interactive kiosk featuring a video of actor Ayushmann Khurrana promoting the company's products at…

How in-store retail media can help boost customer engagement

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Data from in-store retail media enable brands and retailers to better engage with customers and create more personalized promotions.

Southwest enhances Rapid Rewards program

October 24, 2023

Southwest Airlines Co. is enhancing its loyalty program, Rapid Rewards, making it easier to earn tier status, awarding A-List preferred members with up to two…

How retailers can digitally transform the voice channel to increase answer rates

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

When retailers provide more brand information on an incoming call screen, it engenders trust in the call and engages customers to answer. This trust helps…

Chatmeter Named to Inc.’s Second Annual Power Partner Awards

Inc. Business Media announced the second annual Power Partner Awards, honoring B2B organizations across the globe that have proven track records supporting…

Stop & Shop debuts coupon access kiosks

October 23, 2023

Stop & Shop Supermarket Co., based in Quincy, Massachusetts, has installed coupon kiosks called Savings Stations at select stores where shoppers can…

Marshalls debuts experiential social club

October 23, 2023

Marshalls is launching an experiential social club to give women access to resources, tools and community to help achieve ambitions and boost self-worth.

Achieving e-commerce excellence in operations

by Mark Simon — Vice President, Strategy, Celigo

If e-commerce retailers want to capitalize on the internet-savvy consumers of today, they must adopt a new customer experience strategy to capture customers.

Caleres taps Bluecore for digital, customer-centric transformation

October 20, 2023

Footwear retailer Caleres is deploying the Bluecore shopper identification and customer movement solution across its brand portfolio in an effort to help…

Free shipping, discounts propel online shopping

October 19, 2023

E-commerce incentives are playing a big role in online consumer behavior with free shipping and discounts ranking high when it comes to what inspires online…

The how, why, where of the metaverse in retail

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.