News & Media
Bank Customer Experience Summit to join forces with ICX Summit in 2023
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking…
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New Zealand airport expanding self-serve check-in kiosks
January 31, 2023
Queenstown Airport in Queenstown, New Zealand plans to install additional bag drop and kiosk technology to allow passengers to check in faster, according to a…
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Lululemon teams with Nedap Retail to boost omni-guest experience
January 31, 2023
Athletic apparel retailer lululemon is partnering with Nedap Retail, an RFID solution provider, to boost the omin-guest experience across its 600-plus stores…
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American Eagle taps Jumpmind for POS tech
January 30, 2023
American Eagle Outfitters is partnering with Jumpmind Inc. to replace the retailer's American Eagle and Aerie brands' in-store point of sale with Jumpmind's…
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Walmart teams with Salesforce on pickup, delivery solutions
January 30, 2023
Walmart Commerce Technologies is teaming up with Salesforce to provide retail customers with more convenient and frictionless pickup and delivery experiences.
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C-stores, Bitcoin Depot partner on crypto ATMs
January 30, 2023
Lux Vending, LLC dba Bitcoin Depot Inc., a U.S.-based bitcoin ATM operator, has signed agreements with convenience store brands with locations spanning across…
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Resort destination taps Mashgin for vision-powered self-checkout
January 27, 2023
Alterra Mountain Compnay, which runs 15 North American mountain ski and snowboard resorts, has deployed computer vision-powered self-checkout terminals at four…
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Footwear brand taps Jitterbit to streamline sales, processes
January 27, 2023
OluKai, an Hawaiian-inspired footwear company, is deploying Jitterbit technology to streamline sales and fulfillment processes and improve team productivity.
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More consumers care about sustainable shopping options
January 27, 2023
Consumer interest in sustainable shopping is on the increase, with an overwhelming majority of young U.S. shoppers willing to spend more on…
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Evaluating a Grocery Store Loyalty Partner
The rising cost of groceries is creating unprecedented turbulence for retailers. A loyalty program can help offer stability, but it takes the right partner.
Presented by RetailCustomerExperience.com
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Most consumers OK with paying for better return experience
January 26, 2023
A good number, 70%, of U.S. consumers are willing to pay for more flexible retail return experiences.
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Wayfair expands workforce cuts
January 26, 2023
Wayfair will now slash nearly 20% of its workforce in an effort to trim costs.
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3 ways to build brand loyalty through e-commerce
by Randy Mercer — VP, Global Products, 1WorldSync
Knowing they can expect a satisfying experience, return customers make purchases 90% more than new customers. Here's how to boost the community of return…
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H&M store debuts hologram display
January 26, 2023
H&M has installed a Proto hologram display in its Williamsburg store, in Brooklyn, New York, as part of the H&M Move concept. The concept combines a…
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Ulta Beauty appoints ex Samsung leader as CMO
January 25, 2023
Ulta Beauty has tapped Michelle Crossan-Matos as its chief marketing officer.
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Walmart boosting hourly pay
January 25, 2023
Walmart is increasing its U.S. hourly wage, from $12 an hour to $14.
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Big spend projected for Valentine’s Day
January 25, 2023
Consumers will be showing big love come Valentine's Day as they're expected to spend nearly $25.9 billion, a hefty increase from $23.9 billion in 2022…
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Innovation on display: New parameters for consumer engagement
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While exhibits were organized by product and technology categories, self-service technology exhibits emerged throughout the show floors.
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Batteries Plus embarks on a digital transformation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The omnichannel retailer is reinventing its online platform to boost e-commerce operations while ensuring a personalized customer experience both on its…
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Saks Fifth Avenue flagship may be home to casino
January 24, 2023
Those shopping at Saks Fifth Avenue, in Manhattan, New York, may also be able to do a bit of gambling in the future if plans for a casino development prove…
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