2022 Look Back: Most read retail CX news of the year

Here’s a look at the most-read news headlines of 2022 at RetailCustomerExperience as 2023 arrives in short order.

Consumers want personal communication but split on definition

December 20, 2022

Three in four consumers, 75%, say communication that makes them feel valuated is a top or most important factor when doing business with a brand.

Many consumers making holiday-specific sacrifices

December 20, 2022

More than half of U.S. consumers, 60%, are making holiday-specific sacrifices with many reducing gifting and travel and 61% expecting to keep the budget…

Sales stats reveal strong holiday start

December 19, 2022

While November's retail sales dipped compared to a surge of early holiday shopping in October the retail sales landscape reveals solid year-over-year growth…

Holiday spend down thanks to inflation

December 19, 2022

More than half, 67%, of U.S. consumers expect to spend less than $500 on holiday expenses this year.

Last minute shoppers face bigger cyber risk

December 19, 2022

Consumers who wait until the last moment for holiday shopping face a greater cyber risk, according to a Kaspersky survey.

Positioning your business to win the new year

The holidays are upon us, but the post-holiday season is also rapidly approaching. Here are five strategies to ensure your business is ready for the…

Rewards program use, purchase spend up Black Friday weekend

December 16, 2022

There was nearly a 20% year-over-year increase in consumers worldwide using customer engagement program over the Black Friday weekend and a 7% spike in average…

Walmart CEO: Retail theft could drive store closures, price increases

December 16, 2022

Retail theft is increasing and impacting big and small brands, including the biggest retailer, Walmart.

Return policies are focus for holiday shoppers

December 16, 2022

More than three-quarters, 76%, of U.S. consumers typically review an online retailer's return policy before deciding to send a gift, and 82% cite free shipping…

Top 5 trends impacting the 2022 holiday season

by Matthew Furneaux — Director of Location Intelligence, Loqate

The top five consumer trends impacting sales this holiday shopping season.

Holiday consumer spend trends will continue in 2023

December 14, 2022

Consumers in the U.S. and U.K. will be trimming non-essential purchases and scaling back on discretionary spending — behavior already taking place this holiday…

Chatbots proving frustrating to consumers

December 14, 2022

A hefty majority, 80%, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72% stated using a chatbot for…

Economy impacting consumer grocery shopping

December 14, 2022

Economic conditions in the U.S. are "significantly" impacting nearly all consumer shopping habits, with more than two-thirds, 69%, reporting they're struggling…

How a mobile POS can elevate retailers from the competition

by Amber Hovious — VP, Marketing & Partnerships, Teamwork Commerce

Learn why a mobile point of sale can provide a competitive advantage.

Retailers expanding self checkout despite challenges

December 13, 2022

Retailers are expanding the use of self checkout despite some shortcomings, according to a CNN report. The companies are looking to provide labor savings, meet…

The Digital Transformation Checklist All Businesses Need

Although it’s hard to predict what customer trends will pop up in the years ahead, one preference that will only continue to grow: an increasing expectation…

Presented by Burroughs, Inc.

Benefits of Depot Repair and Equipment Repair

Today, your customers expect easy, reliable, and secure access to the businesses and services they frequent, when, where, and how they choose to access them.

Presented by Burroughs, Inc.

Amazon launches in-app shopping experience

December 12, 2022

Amazon is debuting Inspire, an in-app shopping experience that offers customers a new way to discover ideas, explore products and shop from content from brands…

Most Americans will spend less than $500 on holiday expenses

December 12, 2022

A good majority of U.S. consumers, 67%, plan to spend under $500 on holiday expenses, nearly 40% less this year compared to a 10-year national average.