Consumers are shopping early for holiday gifts

October 10, 2019

Nearly half of consumers, 45%, expect to start shopping for holiday gifts before November and 25% already started in September.

Seattle Macy's historic store to close early next year

October 10, 2019

The Macy's store in downtown Seattle will close its doors next February, after a 90-year period of retail activity at the site.

AI: Putting the shopper experience on tech steroids

Christopher Tyghe, vice president of strategic development, Ingenico Group, Canada, explains that in order to stay relevant and successful, retailers must use…

UK retailer M&S taps Ingenico to provide omnichannel payment service

October 9, 2019

U.K. High Street retailer M&S (Mark & Spencer) is partnering with payments provider Ingenico Group to launch a payment service encompassing all the…

Subscription box services gaining ground, reveals report

October 9, 2019

One of every two online shoppers is a member of a retail subscription box service and the top five subscription services are Dollar Shave Club, Ipsy, Blue…

Brands need wake-up call on customer experiences

Anders Ekman,V12 president, believes meeting the demands of today's consumers requires a solid grasp on customer data, insights from third-party demographics…

Thailand retailer deploys Aptos technology to boost merchandise operations

October 8, 2019

Central Group, the largest multiformat retailer in Thailand, is using Aptos Planning technology to improve merchandise planning and inventory operations.

Real-time inventory, retailer digital visibility are big consumer wants

October 8, 2019

A majority of consumers, 77%, put significant weight in a retailer's presence in the digital media realm and even a bigger number, 94%, view real-time product…

6 steps to reverse engineer the customer experience for better outcomes

Lisa Sharapata, senior director of brand experience at Aprimo, explains why retail customer experience strategy should be equipped with the agility and…

UPS gets green light on package delivery drone fleet

October 7, 2019

The United Parcel Service has gotten full federal government approval to run a package delivery drone fleet.

Retailers value AI but adoption remains scarce, reveals study

October 7, 2019

The benefits of artificial intelligence technology, specifically around merchandise management, is clear to most retailers but just 16% have deployed an AI…

Banana Republic, Athleta launch BOPIS

October 7, 2019

Customers of Banana Republic and Athleta can now buy online and pick up in-store at all U.S. stores.

Target loyalty news tops most-read in September

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target's newest loyalty program grabbed big attention with Retail Customer Experience readers in September. If you missed that story get the lowdown as well as…

Digital consumers: born or made?

Stefan Merz, chief operating officer at PPRO Group, a cross-border payment European fintech, believes payment providers must help retailers to make the…

Handbag retailer launches 8th U.S. store

October 4, 2019

Luxury handbag seller Rebag is opening its fourth New York store, and its eighth in the country, in Garden City, Long Island.

Kendra Scott taps Oracle Retail to improve inventory management, customer experience

October 4, 2019

Jewelry designer Kendra Scott, which operates 100 stores with over 2,000 employees, is using Oracle Retail technology to better manage inventory, enhance the…

Stadium to offer Zippin cashierless checkout

October 4, 2019

Customers at the Golden 1 Center in Sacramento, home of the NBA's Sacramento Kings, will be able to walk in, grab an item and check out in less than 3…

Creating a unified commerce shopping experience with an O2O strategy

Meyar Sheik, president and chief commerce officer at Kibo, talks about online-to-offline shopping and why it's important to retailers to thoroughly integrate…

Revention debuts tablet PO

October 3, 2019

Revention, a provider of point of sale, mobile and online ordering solutions, has launched Revention Tablet POS, providing business owners mobility as well as…

Cedar Fair updates amusement parks with Reflect's digital signage

October 3, 2019

Cedar Fair Entertainment Company, owner of 11 amusement parks across the U.S. and near Toronto, Ontario, has updated its guest-facing digital signage networks.