Expanding the Brick-and-Mortar Footprint with Kiosks and Automated Retail

Interactive kiosks and automated vending solutions are driving the future of retail, and connectivity is the fuel making it happen.

6 ways AI is driving retail employee productivity, engagement

Tom Besselman, vice president of retail solutions at CompuCom, offers up a detailed look at how AI is being used to make retail employees better and the…

Infax, iinside install passenger motion analytics at Jackson-Medgar Airport

July 22, 2019

Infax, an airport information solutions provider, recently partnered with iinside, an indoor motion analytics company, to install its LiDAR-based iQueue…

Pennsylvania city installs free wi-fi kiosks, addresses privacy issues

July 22, 2019

Erie, Pennsylvania has installed free public wi-fi kiosks that allow motorists to pay for downtown parking using credit cards as part of the city's Smart City…

ACI Worldwide, Worldpay to expand alternative payment options for overseas merchants

July 22, 2019

ACI Worldwide entered an agreement with Worldpay Inc. to drive the acceptance of alternative payment methods by merchants in international markets. 

A strategy to take a retail business across borders

Storefront CMO Stephanie Kidder explains that while doing business in a new country can come with a daunting list of questions, costs and unfamiliar…

Hard Rock partners with Retalon to boost forecasting, planning, inventory replenishment

July 19, 2019

Hard Rock International, which operates retail stores, cafes, hotels, casinos and restaurant across 74 countries, is deploying Retalon's predictive analysis…

Sally Beauty deploys CX management program to drive engagement

July 19, 2019

Salon beauty supply retailer, Sally Beauty, is deploying Service Management Group's VisitView technology in a quest to better understand customers and act on…

Back-to-school spend will be big on gadgets

July 19, 2019

Back-to-school spending is predicted to hit $27.8 billion this year, with electronic devices and gadgets top of mind for consumers, according to Deloitte's…

TGI Fridays: It's all about the customer, customer journey

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to enhancing the customer experience the prime focus for TGI Fridays is on one thing and one thing only: the customer. Sherif Mityas, the brand's…

Getting to the data that matters can boost the customer experience

by Auria Moore — Director of Solution Strategy, Stibo Systems

Auria Moore, director of solution strategy for customer master data management at Stibo Systems, offers up insight on how retailers can best organize and…

Wex expands mobile payment platform to thousands of gas stations

July 18, 2019

Wex Inc. entered an agreement with Shell Oil Co. to make its Wex Fleet DriverDash mobile fuel payment platform available to fleet drivers at thousands of Shell…

rue21 taps Klarna to boost payment flexibility

July 18, 2019

Fashion retailer, rue21, is deploying Klarna payment technology to offer customers more flexibility when it comes to purchase payments.

Amazon Prime Day sets records once again

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon's annual two-day sales event, Prime Day, not only proved lucrative for the omnichannel giant but for niche and small retailers as well.

Why giving up control can give brands more influence

Jami Dewolf, chief marketing officer, Alliance Data's card services business, explains why it's a smart move to hand some control of email content and cadence…

American consumer: The DMV is a better experience than an online robot

July 17, 2019

One in every four U.S. millennials would rather spend three hours at the  department of motor vehicle than deal with a robotic automated response agent…

Aldi clearly not intimidated by Walmart

July 17, 2019

Grocer, Aldi, has opened a location less than a mile from Walmart headquarters in Bentonville, Arkansas as part of its national expansion to have 2,500 stores…

Trends in brand marketing: Insights from SXSW 2019

Sonya Klinger, marketing manager at IDL, shares insight about trends and technology highlighted at this year's SXSW event.

Shopping centers quietly test facial recognition technology

July 16, 2019

Some U.S. shopping centers are using facial recognition technology that detects customers' facial features and their paths of travel, along with AI to mine…

European grocers testing camera-based cashierless tech

July 16, 2019

Several European grocers are testing cashierless stores featuring cameras that track what shoppers pick, allowing them to pay without stopping at a checkout…