Podium named to most innovative list for 2019

February 28, 2019

Interaction management platform Podium has landed on Fast Company's annual list of the world's most innovative companies for 2019.

So Cal c-stores team up with Postmates for delivery

February 28, 2019

Southern California grocery convenience chain Pink Dot is partnering with Postmates to offer on-demand delivery to both Pink Dot and Postmates customers.

BrightSign teams with Converge Retail for LCD touch displays

February 28, 2019

BrightSign has partnered with Converge Retail to provide Bluefin LCD touch displays with BrightSign's HS123 system-on-a-chip solution for Converge Retail's…

Consumers loyal for life once they trust, claims study

February 28, 2019

Consumers are committed and loyal for life if they find a brand they trust.

Mobile coupons spurring loyalty, customer engagement

Retailers and others have transitioned physical coupons to the mobile space, as a way to enhance customer loyalty and engagement.

Walmart, Affirm team up on extended payments to in-store, online shoppers

February 27, 2019

Walmart has entered an agreement with Affirm Inc. to give shoppers an option to extend payments for in-store and online purchases, according to a news release.

Texas-based retailer priming for growth

February 27, 2019

Neighborhood Goods, a Texas department store concept featuring dozens of brands as well as a communal event area and restaurant/bar experience, plans to launch…

DoorDash plans to use $400M investment to grow 325% this year

February 27, 2019

DoorDash has raised $400 million toward expansion of the app-based food delivery platform, which a news release said has already grown more than 250 percent…

Is your gift card program ready for Gen Z?

Theresa McEndree, vice president of marketing, Blackhawk Network, outlines four key tips to help brands implement gift card programs for the youngest…

Doug Stephens on the future of the physical store

Consumers are increasingly turning to mobile to conduct research, compare prices, and purchase products. According...

How to create and implement your BYOD policy

As discussed in an earlier blog post, Bring Your Own Device (BYOD) policies have transformed...

8 BYOD Benefits For Organizations With Frontline Staff

Consumer expectations are making their way into the workplace in fascinating ways and the Bring...

The gap in every CX plan

In recent years, retail, foodservice, and hospitality brands have strived to improve the customer experience....

Walmart.com debuts online home décor brand

February 26, 2019

There's a new brand at Walmart.com and it's aimed at the home décor and accessory shopper.

Bans on cashless businesses gets hefty support

February 26, 2019

The ATM Industry Association has confirmed its support for efforts to ban cashless retail businesses in New York City, Philadelphia and Washington, D.C. 

4 digital trends to keep in mind to get 2019 on good footing

Jonathan Cherki, CEO of ContentSquare, explains why retailers and brands must continuously monitor customers' digital happiness. Brands that can leverage…

Crate and Barrel teams up with Handy for décor assembly, installation services

February 25, 2019

Crate and Barrel is partnering with Handy to provide customers furniture assembly and home décor installation services.

Walmart, Deliv delivery partnership ends

February 25, 2019

Walmart now has one less delivery partnership after ending its partnership with Deliv for same-day grocery delivery.

Markdowns costing retailers $300B in revenue

February 25, 2019

A Coresight Research and Celect study states retailers lost $300 billion in revenue in 2018 due to product markdowns.

Kagan: Make it easier for customers to love you with "sense of store"

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why retailers should embrace the concept of 'sense of store' as it can touch the consumer soul. It's the kind of relationship that…