Consumers: Brands must respond to online reviews

October 29, 2018

A good majority, 65 percent, of consumers believe brands and retailers should respond to online reviews and 80 percent believe the response should be…

Wild Birds taps SMG tool to capture customer insight

October 29, 2018

Backyard bird feeding and nature franchise Wild Birds Unlimited is using Service Management Group's SMG VisitView technology to capture customer feedback at…

Healthy holiday retail sales on horizon

October 29, 2018

Holiday season consumers are expected to spend 4.1 percent more this year compared to last year, according to a National Retail Federation survey conducted…

Why and how retailers must create relevancy to survive

by Chris Petersen — Owner, IMS

Chris Petersen explains why the 'winning' retailer is one that focuses on convenience, consistency and customized value.

China's online retail sales on healthy growth track

October 26, 2018

Chinese retail e-commerce sales hit the $1 trillion mark in 2017, according to Digital Commerce 360 data.

Signagelive adds interactive kiosk to BrightSign media players

October 26, 2018

BrightSign is partnering with Signagelive to integrate its interactive kiosk mode feature into BrightSign's Series 3 and 4 players as well as Bluefin's…

Preventing digital skimmer attacks threatening e-commerce

Expanding e-commerce has drawn the attention of hackers adept at skimming credit cards. Companies active in online commerce need to pay attention to data…

NEC debuts BI analytic platform for retailers

October 25, 2018

NEC Display Solutions of America has launched NEC ALP, a business intelligence analytics platform to help retailers with real-time content and data measurement.

Kenneth Cole boosts digital shopping experience with enhanced gifting

October 25, 2018

Kenneth Cole is partnering with Loop Commerce in a quest to make online shopping easier for the consumer. The retail brand is integrating Loop Commerce's…

Vitamin Shoppe hires on first chief customer, digital experience leader

October 25, 2018

Vitamin Shoppe has hired on Stacey Renfro for the newly-created role of executive vice president, chief customer and digital experience officer.

Managing the customer web experience

Jesse Himsworth, vice president of strategy and integrated solutions, Clearlink, explains that the web customer experience is no longer about simply setting up…

Uber drone food delivery arriving in less than 3 years

October 24, 2018

Uber plans to have food delivery service via drones in play by 2021 and the program is in its "early days," according to news reports.

Mastercard to make signature optional in the store, on the card

October 24, 2018

Cardholder signatures on Mastercard purchases will be optional come next April, on both on the card and purchase receipts.

Kagan: How 5G wireless change wave will impact retail

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why and how 5G wireless will impact the retail sector, as well as the retail customer experience.

How Caesars Palace is delivering 3-D experiential digital signage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The Las Vegas Strip is well known for its variety of displays, which dot almost every building. The tourist destination attracts an average of 17,70…

Panasonic debuts self-order kiosk solution

October 23, 2018

Panasonic System Solutions Co. of North America has launched its new turnkey self-order kiosk solution to provide restaurants an immersive, customized and…

Transit station will be home to solar-powered parking kiosks

October 23, 2018

NJ Transit riders in Maplewood Township, New Jersey, will soon pay to park in the transit station garage using solar-powered parking kiosks, according to the…

Mastercard debuts authentication security measures for online checkout

October 22, 2018

Mastercard has introduced a digital commerce solutions suite of offerings that enhance the security of stored card credentials, advance authentication to…

Choice Market plugs mobile pay, checkout into app

October 22, 2018

Denver-based Choice Market is building a convenience store with the product selection of a natural grocery and fast casual restaurant, according to a press…

Digitally-native brands embrace omnichannel sales strategies with success

Heath Wells, co-founder and CEO of NuORDER, explains why digitally-native brands that want to follow in the footsteps of successful predecessors must develop…