Survey: Younger shoppers expected to spend the most this holiday

November 17, 2017

Young adults, ages 18 to 24 years old, are expected to spend more this holiday season given more disposable income, according to a survey from the National…

Amazon Go stores may be close to a full 'go'

November 17, 2017

Amazon is gearing up to establish a roster of Amazon Go stores, the cashierless retail strategy the mega etailer has had in pilot for just about a year…

Brick-and-mortar stores aren't dead: They just need a digital makeover

Gil Larsen, VP Americas at Blis explains why retail success is all about inviting consumers in for a visit and ensuring you engage them once they come in.

New York casino taps PARTech to monitor food operations

November 17, 2017

Turning Stone Resort Casino is using ParTech's SureCheck Food Safety and Task Management System to monitor food operations to ensure guest safety, according to…

Offline retailers: Evolve here first to keep up with e-commerce

Jeff Scott, CEO of Infinite Peripherals, shares insight on how retail point-of-sale technology can improve both the shopper's experience and the retailer's…

Hatch Loyalty, Cardfree partner on retailer mobile wallet services

November 16, 2017

Hatch Loyalty is partnering with mobile commerce company Cardfree to bring personalized engagement and mobile wallet services to large retailers, according to…

Free is better than fast when it comes to shipping, say consumers

November 16, 2017

The annual Deloitte holiday survey of consumer trends and spending reveals that nine in 10, 88 percent, of consumers view free shipping as more important than…

Target CEO feeling pretty, pretty, pretty good about growth, holiday strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One almost expected Target CEO Brian Cornell to break out in a few 'ho ho hos' during a live talk Wednesday following the retailer's third quarter earnings…

6 best practices for thriving in the 'post-human' customer service age

Anand Subramaniam, SVP worldwide marketing for eGain, offers up insight on how retailers can avoid frustrating potential customers and only only survive but…

CVS Health delivering next-day service come the new year

November 15, 2017

CVS Health will debut next-day delivery of drugs and even same-day service come 2018.

Talking With: Verifone chief Joe Mach about retail customer experience strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are…

Stephen Hawking claims AI will destroy humans

November 14, 2017

Artificial intelligence could prove to be deadly to the human race, according to physicist Stephen Hawking, who told the audience at the recent Web Summit in…

Yankee Candle pops up in NYC for holiday buying season

November 14, 2017

One of the newest retail pop-ups in New York City this holiday season is home to Yankee Candle.

'Sofa Sunday' joins ranks of Black Friday, Cyber Monday

November 14, 2017

The day before Cyber Monday is now being deemed the newest top holiday shopping day, "Sofa Sunday," and new research reveals the top sofa-based ecommerce…

6 ways to deliver stressless service in the holiday season

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains how retailers can achieve stress-less success during the hectic season by acting as a host, not as a slave.

Webinar: How, why and where artificial intelligence is taking root in retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Tractica analyst Mark Beccue and Interactions Vice President of Marketing Jane Price offer valuable insight on how and why AI is no longer a buzzword, but…

Webinar: How and why mobile can boost frontline execution

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Compass Group and Nudge Rewards share how mobile technology is creating big wins both on the customer experience front and in the operational trenches.

Swyft acquires ZoomSystems

November 13, 2017

Swyft, Inc. has acquired NewZoom LLC, a provider of automated retail systems, in a cash and equity transaction. The Swyft purchase of ZoomSystems enables both…

Cannabis digital signage gets partners high with development program

November 13, 2017

Cannabis digital signage company Eyechronic has recently launched its Partner Development Program to help boost sales for cannabis retailers. The program…

Can you beat Amazon this holiday season? An omnichannel approach to making it happen

Andrew Fegley, president of Remarketable, outlines innovative ways to keep driving revenue this holiday retail season through next-generation remarketing.