Cox Communications improves corporate communication with LED displays

November 3, 2017

Cox Communications, a cable television provider, has renovated its Atlanta headquarters with LED displays from NanoLumens. The company deployed six Engage…

Why is everyone so freaked out about automated customer service?

Nick Francis, CEO of Help Scout, shares how automation, if done well, can lead to higher customer satisfaction and a better experience. Instant gratification…

Saudi Arabia entertainment network installs kiosk in mall

November 2, 2017

OSN, Saudi Arabia's leading entertainment network, has installed a new digital consumer experience at Dhahran Mall in Saudi Arabia to serve customers with…

Real estate developer modernizes directories with digital signage

November 2, 2017

The Berger Organization, a real estate development company based in New Jersey, has replaced its static directories with digital signage from Gallery Digital…

Rental agency now offers LED panels

November 2, 2017

Bluewater, an experiential marketing agency, is now offering 950 Absen M2.9 Indoor LED panels for rent, bringing its total inventory of panels to more than…

Beem me up, Australia: Bank JV launches mobile P2P app

November 2, 2017

The Commonwealth Bank, Westpac, and National Australia Bank have come together to launch a mobile payment app that will enable instant payments for all…

Don't be overwhelmed by omnichannel: A practical guide to implementation

Michael Ringman, CIO, Telus International, explains why omnichannel customer service isn't just about who has the longest list of 'contact us' options…

Study: Online holiday spend will beat in-store spend this year

November 1, 2017

For the first time ever, online holiday shopping spend will beat in-store retail spend, according to a new Deloitte study.

Hourglass Cosmetics taps hologram, AR technology to illustrate skin perfection

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The global beauty brand embraces artificial intelligence and artificial reality, including Vntana’s hologram innovation, to launch a new innovative foundation…

Hudson's Bay chief resigns unexpectedly

October 31, 2017

Gerald Storch, CEO of Hudson's Bay Co., has resigned unexpectedly and the retailer is not offering up a reason for his leaving, according to a Reuters report.

Target has big plans for the big holiday season

October 31, 2017

Target is boosting the number of exclusive brands available for the holiday season and expanding ways consumers can shop while at the same time increasing…

Outdoors retailer shuttering doors on Black Friday

October 31, 2017

For the third year in a row, outdoors retailer REI won't be open on Black Friday.

First Data expands availability of Clover via Apple retail stores

October 30, 2017

First Data has announced new initiatives with Apple designed to broaden the distribution of First Data's Clover devices and accelerate the expansion and…

3 myths holding retailers back from an omnichannel payments strategy

Jacques Guerin, EVP, North America at Ingenico Group, explains why retailers need to focus on enhancing the customer's journey with a positive buying…

Storis to introduce kiosk for home furnishings retailers

October 27, 2017

Storis, a retail software solutions provider, has announced a new kiosk solution that brings a key component of in-store technology to home furnishings…

Alipay comes to Las Vegas, NYC taxis

October 27, 2017

Verifone and Alipay have announced the extension of their existing global partnership to Verifone Taxi Solutions, according to a press release.

Top 5 skills every frontline associate must have

Kevin Nix, CEO and co-founder, Stellar Loyalty, explains why tech-savvy frontline employees must have five specific skills and why retailers must invest in…

Lowe’s Orchard Supply Hardware refreshes brand to drive better customer engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The retailer is tapping a new creative platform developed by consultancy Persuasion Arts & Sciences to refresh the brand, build deeper engagement with…

Reward or no reward? That is the retailer's question

Narina Sippy, CMO of Stellar Loyalty, offers up insight on how to design a loyalty program that actually makes customers more loyal, spend more per visit, and…

Amazon brings Amazon Pay in-store program to restaurants with Clover

October 26, 2017

Amazon has expanded the Amazon Pay in-store program to restaurants with Clover point-of-sale stations located in the northeastern part of the U.S. and Seattle…