Chatbots gaining popularity with consumers, especially millennials

July 19, 2017

One quarter of U.S. consumers are using a chatbot on a daily basis, and that figure spikes to 40 percent among the millennial generation.

A few changes coming in back-to-school shopping season

July 19, 2017

Mass merchants will benefit most during this year's back-to-school shopping season, and department stores will likely see a decline in consumer traffic…

Former Bulgari leader now Tiffany CEO

July 19, 2017

Alessandro Bogliolo, who formerly served as an executive with Bulgari SpA, is taking on the CEO role for Tiffany.

Giant Eagle taps Symphony EYC to drive customer-centric retailing

July 19, 2017

Giant Eagle is aiming to drive customer-focused retailing via the use of Symphony EYC's solutions to gain greater customer insight and drive more personalized…

How to avoid the traps in customer experience measurement

Victoria Bough, general manager for Customer Experience Solutions at Periscope By McKinsey, explores the key steps and traps to avoid in transforming a…

BenQ rolls out 4K interactive flat panels

July 18, 2017

BenQ America Corp. is adding the 65-inch RP654K, 70-inch RP704K and 75-inch RP750K to its line of interactive flat panels.

To compete with Amazon, retailers must focus on mobile experience

The beverage alcohol industry in particular might fall victim to Amazon's takeover of Whole Foods.

Furniture retailer launches delivery tracking service

July 18, 2017

Jerome's Furniture wants its customers to know where their furniture is, and has launched a smart tracker service to provide customers insight on the delivery…

PayPal finds way into Samsung Pay

July 18, 2017

Samsung has announced an expanded strategic partnership with PayPal, adding PayPal as a payment method within Samsung Pay wherever Samsung Pay is accepted…

Why you need to put yourself in your customers’ shoes…or pants…or jackets

Denise DeSisto, VP, marketing automation and product innovation at Customer Portfolios, says every retailer's goal must be to keep customers at the center of a…

Voice-controlled devices playing bigger part in consumer purchasing

July 17, 2017

Just about one in three shoppers will make a purchase through a voice-controlled device in the next year, and nearly one in five, 19 percent, made a voice…

JCPenney launching new toy shops in stores and online

July 17, 2017

New toy shops are coming to JCPenney shoppers whether they're browsing brick-and-mortar locations or jumping online to shop.

How to clean your dirty data and why quantity isn't a substitute for quality

Gil Larsen, VP, Americas at Blis, explains why in the geolocation business, accuracy is paramount. As he shares, it's all too easy to fuel an otherwise perfect…

Amazon both friend and foe to retailers

July 14, 2017

While Amazon has long been described as the traditional retail killer, competing retailers view the ecommerce giant as both a foe and a friend — the latter…

Neiman Marcus, HMSHost, b8ta talk designing the retail digital store

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Digital chiefs from legacy and new brands share insight, advice, tips and strategy when it comes to designing the store with digital in mind.

Virtual assistant offers checkpoint assistance at Barcelona airport

July 13, 2017

The Barcelona-El-Prat Airport in Spain recently deployed a virtual assistant at its security gates using BrightSign's HD1023 media player. Users can receive…

NEXTEP Systems teams with LevelUp on POS integration

July 13, 2017

NEXTEP Systems, a provider of self-order POS solutions, has partnered with LevelUp, a U.S. mobile payment platform, to make the ordering experience faster and…

Study: Consumers love to touch, love music, but long wait lines not so much

July 13, 2017

When it comes to brick-and-mortar shopping, a majority of U.S. consumers, 72 percent, love being able to touch, feel and try products, and the statistic jumps…

Webinar: How to tap mobile, personalization to drive a seamless customer journey

A one-hour free webinar on July 27, hosted by Adobe, will offer actionable insights and tips for retailers striving to craft a successful customer journey.

California DMV installs self-serve kiosks in supermarkets

July 12, 2017

The California Department of Motor Vehicles has installed self-service kiosks in 12 Vons, Superior and Albertsons supermarkets, according to NBC Los Angeles.