PacketZoom helps Sephora boost mobile connection, image views

April 20, 2017

Sephora is aiming to boost consumer mobile engagement and sales among international customers with a new launched mobile shopping app and the integration of…

Analyst: What Macy's needs to do to rally

April 20, 2017

Macy's needs to draw more mall traffic, adapt to changing shopper trends and get faster at customer service, according to a retail analyst.

Aptos study highlights successful omnichannel engagement strategies

April 20, 2017

Personalization and prioritizing cross-channel data consistency are two key strategies retailers are taking to boost omnichannel customer engagement, according…

Partnership to let Wells Fargo customers make mobile payments via PayPal

April 20, 2017

Wells Fargo & Co. has announced that its retail customers soon will be able to use PayPal to make purchases with their NFC-enabled Android device at…

Report: Voice assistant technology growth more than doubles

April 19, 2017

Homeowners are loving Internet of Things voice assistant technology as a new report reveals adoption of such tools more than doubled from 2015 to 106.

KVMswitchtech launches enhanced console drawers for LCD displays

April 19, 2017

KVMswitchtech has launched its 1U KVM Console Drawers for management of up to 256 rack-mounted servers, according to a press release.

Big IoT adoption on horizon, claims new report

April 19, 2017

Seven in 10 retailers will be investing in Internet of Things technologies as a way to improve customer experience, according to the newly released 2017 Retail…

Lids Sports Group launches new mobile app focused on loyalty

April 19, 2017

The new Lids Access Pass app is the latest move by the omnichannel sports licensed retailer to drive greater customer loyalty, providing shopper rewards, deals…

Kagan: Early adopters gain competitive advantage

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why timing your entry into new areas of retail payment technology is key. Early adopters get a competitive advantage yet they take the…

California installs test DMV kiosk at UC Irvine

April 18, 2017

The California Department of Motor Vehicles has installed its first vehicle registration kiosk outside of its field offices at the University of California…

Teletech hires SapientRazorfish leader as strategy officer

April 18, 2017

Kyle Priest is the new chief strategy and marketing officer for TeleTech Holdings, which provides a customer experience, engagement and growth technology…

Lloyds to pilot test Windows 10 biometrics with customers

April 17, 2017

Lloyds Banking Group is collaborating with Microsoft to test biometric authentication with customers logging into Lloyds Bank, Halifax and Bank of Scotland…

Bergdorf Goodman leader taking leave in early May

April 17, 2017

The executive leader of Bergdorf Goodman will leave his role May 10, according to a Bloomberg report.

Live webinar: Salesforce leader shares top CX hacks for retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Todd Enders, VP of product marketing for Salesforce Service Cloud, shares insight and tips to unlocking rewarding customer experiences that will drive sales…

Evolve or die: This is the state of retail

The advent of digital has changed life as we know it, including the shopping experience. The state of retail is now evolve or die. The dogma of old school…

Wayfinding kiosk raises design concerns in Arkansas historic district

April 14, 2017

The replacement of a downtown wayfinding kiosk recently led to some complaints about design, and though the structure has since been moved, the El Dorado…

Wegmans Food Markets keeps CEO role all in the family

April 14, 2017

Colleen Wegman, who joined her family's business, Wegmans Food Markets, in 1991 is now CEO and president.

Lowe's innovation leader talks mission, focus and strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Lowe's customer experience innovations is moving at the speed of light, advancing robotics, apps, AR and VR technologies to make home improvement shopping…

Clothing retailer goes with Aptos platform to drive seamless customer experience

April 13, 2017

Brooklyn-based J.McLaughlin, an American clothing and accessories retailer, is using the Aptos Singular Commerce cloud platform to foster a better omnichannel…

It's the same old song and dance for mobile payments adoption

by Will Hernandez — Editor, NetWorld Media Group

Stop me if you;ve heard this one before: You're more likely to go back home to retrieve your smartphone than the wallet you left behind.