Retail sales off to good start in new year

February 22, 2017

Retail sales in January rose 0.4 percent and represented a 5.6 percent increase compared to the previous year.

Customer experience top priority in supply chain operations

February 22, 2017

More than half of retailers, 67 percent, view customer experience as top importance when it comes to supply chain performance and decision making.

Research: More big companies are gungho on CX

February 22, 2017

A new Temkin Group report reveals customer experience investments are on the rise and good return-on-investment last year is spurring greater attention and…

Intel CEO: Data playing invaluable role in retail transformation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Intel CEO Brian Krzanich has seen the personal computer transform the world and now he, along with the rest of the retail industry, is watching another…

Shoes.com prepping for bankruptcy

February 21, 2017

Without any forewarning, Shoes.com shuttered its business in late January and closed two brick-and-mortar locations as well as two other off-shoot shoe sites…

Deborah Fine named CEO at Ritani

February 21, 2017

Ritani, an online jewelry retailer, has named its first CEO.

Gerry Smith tapped as Office Depot CEO

February 21, 2017

Office Depot has hired on a soon to be ex-Lenovo executive, Gerry Smith, as CEO.

Study: Billions wasted on loyalty efforts that bomb

February 20, 2017

Retailers and restaurants invest a lot in loyalty programs but a massive study from Accenture reveals a lot of that money is wasted as programs often miss…

Newegg expanding into China, 19 other countries

February 20, 2017

Newegg plans to launch online marketplaces in nearly two dozen countries, including China, this year.

Celeste Burgoyne tapped as Lululemon retail EVP

February 20, 2017

Celeste Burgoyne, a longtime Lululemon leader, is being promoted to the role of EVP, retail, Americas.

SlabbKiosks Exhibits at HIMSS for the second time

SlabbKiosks brings its self-service kiosk solutions to the exhibit floor for the 2017 HIMSS Conference & Exhibition at the Orange County Convention Center in…

The art of balancing workplace automation

The buzz about bots is on the rise. No, not the all-knowing Isaac Asimov supercomputers. The 1-800-number variety that never seems to detect any urgency in the…

The future of beacons and digital signage

Beacon technology has not been adopted by merchants as quickly as expected, yet changes to devices and strategy will spur 4.5 million active beacons in the…

3 compelling reasons to attend ICX Summit in June

The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just…

IBM gets serious about IoT

February 17, 2017

IBM aims to drive collaborative innovation with dozens of clients and partners with the opening of its new $200 million global headquarters for its Watson…

Survey: Big opportunity for retailers embracing chatbot technology

February 17, 2017

Retailers have big potential for boosting customer satisfaction and driving better overall customer loyalty if they embrace chatbots and text messaging.

Omnichannel retailing matures into mainstream

February 17, 2017

The retail omnichannel strategy, initially deployed as a standalone effort, is now fast becoming a mainstream "foundation," supporting broader business…

Rebecca Minkoff establishing VC fund

February 17, 2017

Rebecca Minkoff and her CEO brother, Uri, are establishing a venture capital fund in partnership with Quotidian Ventures.

Amazon's Treasure Truck banking on retail consumer whimsy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the New York Times describes Amazon's Treasure Truck as another of Amazon's "puzzling retail experiments," it can be viewed as Amazon's continuing effort…

ChannelNet names two new leaders

February 16, 2017

ChannelNet, which provides customer acquisition and retention services via mobile and web-based solutions, has named Chris Sims as CTO and Joe Karle as VP of…