Shoppers are loving mobile messaging apps, claims new study

January 5, 2017

Retailers may want to consider bolstering mobile messaging communications with consumers as a new study reveals 51 percent of messaging users view it more…

Amazon's IoT products clearly a holiday shopping favorite

January 5, 2017

The top selling and most gifted item on Amazon.com this past holiday season was the company's IoT device Echo Dot, and sales of the company’s Echo family of…

Sears shuttering more stores in the new year

January 4, 2017

Sears plans to close 30 Sears locations and Kmart stores in the next few months, according to a Business Insider report.

New year, new resolutions: 4 brand strategies to boost customer satisfaction in 2017

From creating improved customer experiences to a renewed focus on employees, 2017 will be a year where companies deploy new employee engagement strategies that…

Retailers embracing mobile but conversion rates sluggish

January 3, 2017

More retailers are embracing mobile and are making mobile device sales a priority in the new year.

Retail display market to reach $11.2 billion, report says

December 30, 2016

The retail display market is expected to have a compound annual growth rate of 16 percent from 2017 to 2021. The market will also be worth $11.2 billion by…

5 tips to boost customer loyalty in 2017

by Jon Siegel — CMO, ZBoxDVD

The new year is fast upon us and with it comes new opportunities for brands to surprise and delight their customers with engaging and rewarding experiences. A…

Polish shopping center deploys digital signage system

December 29, 2016

The Posnania shopping center in Poznan, Poland, recently deployed a series of digital signage solutions including a large elliptical transparent screen, LED…

Walgreens introduces medication disposal kiosks in New Jersey

December 28, 2016

Walgreens has introduced its safe medication disposal kiosk program in New Jersey with the installation of drug take-back kiosks at 16 drugstores, according to…

7 keys to customer experience happiness

Storytelling and understanding the rules of a "happy life" are two of the dominant themes throughout my career and education, with science being added as an…

Panasonic tests automated checkout in Japanese convenience stores

December 27, 2016

Panasonic recently unveiled "Reji Robo" — short for register robots — an automated checkout system that scans and bags groceries, according to CNBC.

Retailers striving to beat Amazon must perfect the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

To avoid losing more market share to Amazon, competing e-commerce and brick-and-mortar retailers must perfect the customer experience from the moment a…

Convenience for retail consumers will demand innovation in 2017

2016 was an interesting year in retail. Many established brands died a bricks and mortar death. While many thought this signaled the demise of the physical…

Online assortments: Long-tail, curated or castrated?

by Chris Petersen — Owner, IMS

Declaring you are omnichannel is the easy part. Achieving profitability will require balancing the tradeoffs of long-tail assortments vs. the ability to…

Holiday sales outlook not so robust for small retail segment

December 21, 2016

A new Capital One national study reveals weaker sales this holiday season for small business owners, with just 23 percent of shop keepers expecting a boost in…

How Macy's, Target tap devices for the holidays

by Bryan Pearson — President, LoyaltyOne

Here's a reason for retailers to be "appy" this holiday season: Purchases made on mobile apps more than doubled in 2015, to nearly $50 billion. We look at…

Mall of America taps kiosks to help shoppers find their way around

December 20, 2016

The Mall of America in St. Paul, Minnesota is deploying six interactive wayfinding kiosks to help shoppers needing assistance.

Online community aims to support CX gurus

December 20, 2016

A new online community launched by TribeCX aims to offer customer experience experts and leaders best practices and advice, as well as supporting development…

US retail sales growth hits a low point

December 19, 2016

Sluggish auto sales in November are being blamed for slower than expected retail sales growth in November.

Lands' End hires outside gun for CEO role

December 19, 2016

Jerome Griffith has been tapped as the new CEO for Lands' End and will step into his new role in March.