Kelly Ripa collection hits home at Macy's

April 21, 2016

The morning talk show host debuts a limited home furnishings line.

People's United Bank shines at customer experience, report reveals

April 21, 2016

Millennial small business owners may bring big disruption to the banking industry, reveals report.

POS provider payworks launches customer engagement platform

April 20, 2016

Engage is a new platform that links payment transaction data to shoppers' profiles, which can help in the development of customer engagement solutions.

3 ways to boost the online checkout experience

Simplifying the online checkout process can be fairly simple and benefit your business in the long term as it makes customers happy.

Talking With: SAP Global GM Lori Mitchell-Keller on CX trends, the focus on mobile

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail is an industry under tremendous pressure to fulfill consumer expectations.

Talking With: ShopperTrak Revenue Chief Kevin Kearns on loyalty program trends

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Developing and implementing a customer loyalty program is at the top of most retailers' to-do list as a strategy for boosting customer experience. But loyalty…

Old Navy names a new president after seven-month search

April 18, 2016

Veteran Old Navy/Gap executive takes helm.

Macy's CMO resigns post

April 18, 2016

Marketing executive worked for the retailer for three decades.

Revel Systems pulls in Verifone Point Classic to simplify EMV payment

April 18, 2016

iPad POS vendor Revel Systems is deploying Verifone's Point Classic to simplifying EMV payment management.

Xprnc taps BroadSign Mobile for retail locations

April 18, 2016

Digital signage software provider BroadSign International is deploying its mobile product across the Xprnc Media digital out-of-home network in retail…

ICX Summit keynote speaker: Brands must innovate, hurdle organizational inertia

Doug Stephens, retail prophet, provides insight on trends coming into play for retail customer experience and what he predicts will evolve in the next few…

Talking With: InContext CEO Mark Hardy on virtual reality in the retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One of the most exciting technologies coming into play in retail customer experience is the dawn of virtual reality.

Stat of the Week: Consumers flee online retailers if information is hard to find

April 15, 2016

If retailers don't make information easy to get the online shopper doesn't hang around long.

Wegmans, Publix, Trader Joe's rank tops with retail grocery consumers

April 15, 2016

Yet Market Force study reveals Trader Joe's popularity is dipping a bit with shoppers.

Kohl’s marketing leader resigns from post

April 15, 2016

Will Setliff is leaving after two years in the role.

American Apparel layoff impacts 500 employees

April 14, 2016

The clothing maker, which employs 4,300, has begun notifying workers about the workforce reduction.

Putting customer experience analysis into action

by Lyle Bunn — Strategy Architect, BUNN Co.

Customer-focused organizations shared insights and best practices at the fifth annual Customer Experience Strategies Summit.

Most consumers not big IoT fans, reveals new survey

April 14, 2016

Those using home Internet of Things technology are eager for more but the majority of consumers aren't big on IoT just yet.

Wal-Mart teams with ChannelAdvisor to expand product portfolio

April 14, 2016

The partnership should make it easier for retailers to put products on the mega retailer's website.

Retail executives lag in driving customer experience strategy, reveals new research

April 13, 2016

Company leaders are lagging in focusing on customer-centric strategies and there's a lack of trust between the C-level and mid management in making change.