Consumer rage on rise as customer service, satisfaction continues to plunge

December 4, 2015

Customer service quality is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, reveals a new consumer rage…

Retailers beware: Mobile drives holiday shopping season

by Will Hernandez — Editor, NetWorld Media Group

Mobile shopping already was ahead of expectations in the weeks leading up to the official start of the holiday season in the U.S.

3 tips to foster a robust in-store holiday season

Sometimes it's the simplest things that can play into a rewarding customer experience and a rewarding sales season for retailers.

U.K, U.S. consumers not thrilled with online holiday shopping experience

December 3, 2015

British and American consumers may be spending big this holiday season, but they’re not very satisfied with the retail customer experience taking place…

FreshBooks prepping mobile card payment device for SMBs

December 3, 2015

FreshBooks Card Reader will offer small business owners an easy way to get paid faster.

Amazon delivers restaurant service to Baltimore

December 3, 2015

Amazon is launching a one-hour restaurant delivery service for Prime Now members using the mobile app and it's free for a limited time.

8 tips for successful digital signage deployment

by Sean Matthews — President & CEO, Visix, Inc.

If you deploy digital signage solution without some planning, you could end up with ignored screens and wasted time. With just a little extra effort, though…

Live webinar offers insight on how to master location-based marketing

December 2, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for retailers when it comes to…

Retailers are bringing a rusty knife to a cyber wars shootout

by Chris Petersen — Owner, IMS

Today's omnichannel shoppers have grown accustomed to services and experiences at a whole different level. To borrow a western movie metaphor, most retailers…

Thanksgiving holiday shopping activity higher than expected reveals survey

December 1, 2015

Retailers had a robust holiday weekend shopping experience as a survey reveals more than 151 million consumers hit stores online and offline during the…

5 benefits of mPOS every retailer needs to know

The introduction of point of sale systems has changed payment experiences by replacing cash registers in many scenarios. Credit cards have become a preferred…

Customer service in the online marketplace: How retailers can cater to shoppers

Good customer service can be the greatest sales asset a retailer can have, encouraging loyalty and word-of-mouth recommendations. But bad customer service…

The merging of social media, payments and mobile

No other online channel is driving retail sales and referral traffic quite like that of social media and Michael Hagen, the corporate ID strategist and…

Black Friday loved by younger consumers, not so much by the older shopper

November 25, 2015

Black Friday is more appealing to the younger consumer as they are the most interested in potential saving.

Amazon most intimate brand, reveals new research

November 25, 2015

When it comes to brand intimacy Amazon is leading the pack.

Live webinar: How millennials disrupt shopping and the new world of connected shopping

Retail Customer Experience is hosting a free one-hour webinar focusing on the shifting marketing, merchandising and brand strategies in the quest to attract…

E. coli outbreak traced to Costco chicken salad

November 25, 2015

So far 19 people in seven states have been infected with five being hospitalized.

Live webinar targets location-based marketing for retail segment

November 24, 2015

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for retailers when it comes to…

Same-day delivery matters more to young shoppers than older consumers

November 24, 2015

The younger shopping set is much more interested in same-day delivery than the senior set and such a retail strategy could pay off given the focus on serving…

Tennessee tops in Black Friday consumer enthusiasm, shopper assaults

November 24, 2015

Retailers in Tennessee, Arkansas and Alabama are most likely shoring up storefront security more than competitors in New York, California and Florida given…