IBM empowering Shiseido Beauty Consultants with mobile platform

February 25, 2015

IBM has announced its collaboration with global cosmetics manufacturer Shiseido Co. Ltd. to provide its nearly 10,000 Beauty Consultants in Japan with mobile…

GuestLogix lands agreement for onboard iPhone retail platform with large air carrier

February 24, 2015

Global provider of ancillary-focused merchandising, payment and business intelligence technology to airlines and the passenger travel industry today announced…

Modest intros new platform aimed at streamlining m-commerce

February 24, 2015

Modest, a company founded by four engineers from President Obama's re-election campaign, today introduced a mobile commerce platform for retailers designed to…

Four in 10 shoppers are using their mobile phones while shopping inside a store to compare prices

February 23, 2015

Market research firm GfK asked mobile phone users in 23 countries what activities they regularly do on their mobile phones while they are inside a store.

Why the empowered customer is good for retail

While the Internet trained consumers to be extreme deal-seekers, the mobile revolution is empowering them to be extreme convenience-seekers.

2015 Retail Customer Experience Top 100

Consumers weigh in on the top brands in four categories, including overall customer experience.

Presented by RetailCustomerExperience.com

Vibes seeks to improve mobile marketing with new initiative

February 20, 2015

WalletAds is a patent-pending mobile ad technology that enables consumers to "tap and save" branded content and offers to Apple's Passbook or Google Wallet…

Data security, omnichannel initiatives top retail CIOs' priority lists

February 20, 2015

With recent high-profile data breaches and the growing need to deliver a unified and differentiated customer experience, retail CIOs agree that security and…

TouchSuite launches POS for SMB retailers

February 20, 2015

The tablet-based POS includes capabilities such as drag and drop functionality, automated commissions, exchange processing, customizable inventory, wireless…

Crowdsourced shopping site sends users on a Hunt

by James Bickers — Editor, Networld Alliance

The Hunt boasts 3 million users, who work to help other users find specific products online for purchase.

Americans planning to save, not splurge, with tax refunds this year

February 19, 2015

Consumers have a plan for how they will use their refunds: 39.1 percent will pay down debt and 25.1 percent plan to use it for daily expenses.

Retail customer satisfaction is down for the first time in four years

February 19, 2015

Online retail makes sole gain; supermarkets and drug stores lose ground.

Flipp adds shopping list feature to mobile circular app

February 19, 2015

Software company Wishabi has announced the 2.0 version of Flipp, its digital shopping circular app, now available on iPhone and iPad.

UK retailer Fat Face selects NetSuite for multichannel

February 19, 2015

Through its responsive website, Fat Face benefited from a substantial increase in sales throughout the busy Christmas shopping period, achieving higher…

Customer service strategy: Deliver value with time

by Shep Hyken — CAO, Shepard Presentations

Your customers want you to know this: "Value my time and you value me." It's part of delivering amazing service.

Report sees growth in multichannel grocery shopping

February 18, 2015

Multichannel grocery shopping is surging across the globe, with the birth of a new child being a primary driver of an increased propensity to buy online…

SSL no longer acceptable for data protection, PCI SSC says

February 17, 2015

Weaknesses in the secure socket layers protocol will require revisions to the PCI DSS — and upgrades to providers' encryption methods.

GoCoin co-founder and CEO to keynote Virtual Currency Today Summit, April 29 in Boston

February 17, 2015

Steve Beauregard, co-founder and CEO of payment platform GoCoin, will keynote VCTS on the 'the next disruptor in payments.'

Paul Price to keynote Interactive Customer Experience Summit

Paul Price, CEO of marketing technology company Creative Realities, will offer ICX Summit attendees his expert insights and real-world examples for putting the…

Understanding Empathy and Your Brand

While many companies operate under the model of “If we build it, they will come,” the most successful companies know it’s essential to understand and actively…