Amazon opens first staffed pickup location

February 3, 2015

Amazon announced today the grand opening of Amazon@Purdue, its first-ever staffed customer order pickup and drop-off location, housed in the Krach Leadership…

Jumio adds new features to Netverify card-scanning tech

February 3, 2015

The enhanced template-matching capability automatically detects the ID edges, rotates and accurately crops it in the frame, regardless of the angle at which…

Three micro-trends of the retail customer experience

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

There are several ways the retail customer experience is actually becoming smaller, and it seems to be a good thing for sales and customers.

The TJX Companies elects William H. Swanson to Board of Directors

February 2, 2015

He was Raytheon's Chairman and CEO from January 2004 to March 2014, and Chairman until he retired in September 2014, after a 42-year career with the company.

Game On at Arenas with ComQi's Engage Digital Signage Platform

ComQi’s shopper engagement tools driving fan experience, revenue objectives in top sports and entertainment centers around the globe

PCI Security Standards Council: Beware of 'Ghost'

February 2, 2015

The warning follows a US Department of Homeland Security alert about a critical software vulnerability that poses a serious risk to computer systems.

Kaspersky Lab secure scanner app detects malicious QR codes

February 2, 2015

The mobile app scans a QR code and checks it against known malicious links. If the code is suspect, the app will send a warning notification to the user.

On Track Innovations launches countertop card reader with EMV, Apply Pay support

February 2, 2015

According to the company, the new TRIO Countertop is designed to address the fast growing market for EMV-compliant cashless payment readers.

Commentary: The tech and features that shoppers want

A new large-scale shopper survey sheds light on consumers who mix online and in-store shopping in whatever way is most convenient for them.

More retailers to accept MasterPass

January 30, 2015

Blue Nile, Neiman Marcus, Office Depot and Rue La La among the latest merchants who plan to offer MasterCard's digital wallet service at checkout.

Mattress store goes completely associate-free

January 30, 2015

Management monitors the store via web cams, and shoppers can place their orders whenever they are ready on the in-store kiosks.

Belly opts for Moki to drive consumer-facing tablets

January 30, 2015

Cloud-based software provider Moki has announced that Belly, which it says is the country's largest customer loyalty network and marketing solution, has…

Report: Mobile accounts for 25 percent of online transactions in Q4 2014

January 30, 2015

The holiday shopping season accounted for the majority of such transactions.

Slyce acquires mobile couponing app SnipSnap for $6.5M

January 29, 2015

The company names Toys "R" Us and Hudson's Bay among its retail clients, and says it currently has a patent pending on its process of turning a photograph of a…

Five ways to lose a customer

by Shep Hyken — CAO, Shepard Presentations

Customer service doesn't have to be terrible to drive shoppers away. Indifference and lukewarm attitudes are bad enough.

US convenience stores continue retail channel growth

January 29, 2015

The U.S. convenience store count increased to 152,794 stores as of Dec. 31, 2014, a nearly 1-percent increase from the year prior, according to the 201…

Mood Media completes rollout of in-store digital watermarking tech

January 29, 2015

When integrated within a mobile application like Shazam, Mood Presence "listens" for Mood's proprietary digital audio watermarking and triggers an event to…

'Bit-what?' Most Americans clueless about cryptocurrency, study finds

January 29, 2015

A 'first of its kind' survey indicates that bitcoin proponents have their work cut out if they aim to educate Americans about bitcoin and its usefulness.

The Source lands in Toronto Pearson International

January 28, 2015

Toronto-based design agency Shikatani Lacroix has designed and delivered the latest retail location featuring digital signage for Canadian consumer electronics…

Hurricane Grill & Wings Chooses Datum to Manage Nationwide IT Services

Owners of Hurricane Grill & Wings and Denny’s franchises (Hurricane AMT, LLC and RREMC Restaurants, LLC), have recently signed an agreement to outsource all IT…