Embracing big data, technology and omni-channel operations to enhance the customer experience

The retail world today is epitomized by near-global access to the Internet and speedy adoption rates of smartphones.

ShopSavvy gives consumers expanded retailer tracking

August 19, 2014

Company updated mobile app to give consumers the ability to track sales from their favorite brands and merchants.

Kaspersky study finds consumers nonchalant about data security

August 18, 2014

When it comes to protecting their personal and financial information online, consumers just might be their own worst enemy.

Square goes on the defensive in light of Amazon Local Register

August 15, 2014

The mPOS provider addressed in a blog post what it called myths about it pricing, service and a number of other issues.

Customer service is simple, but it is not always easy

by Shep Hyken — CAO, Shepard Presentations

The difference between good and great is often just a little bit of extra effort by the employees who serve the customer.

Supervalu the latest brand to report data breach

August 15, 2014

The company doesn't specify that PIN numbers were stolen, but refers to 'other numerical information' in the announcement that its POS system was compromised.

Amazon enters the mPOS competition

by Will Hernandez — Editor, NetWorld Media Group

The online retailer Wednesday introduced Amazon Local Register with a better transaction rate than Square.

PassMarket, NCR Silver connect to enhance mobile shopping experience

August 14, 2014

The iMobile3 PassMarket mobile app provides customers with rewards, offers, gifting, messaging, store locator and payment features to simplify the shopping…

New Balance uses live omnichannel event to promote its latest running-shoe launch

by Greg Sharpless

August 14, 2014

Footwear manufacturer New Balance is partnering with Oregon-based Brandlive to produce a four-day series of online and in-store video events, all designed to…

Commerce Department says US retail sales slow in July

August 13, 2014

The U.S. Department of Commerce today reported that retail sales slowed unexpectedly in July, according to Reuters.

Big data firm consolidates global brands

August 13, 2014

London-based cloud software and big data company eCommera today announced the launch of its new global brand identity, OrderDynamics — unifying its…

NACS says consumer confidence plummeting in August

August 12, 2014

Just as quickly as consumer optimism surged in July, it plummeted in August, even as gas prices fell by more than 15 cents over the past month.

Retail spending growth reaches 11-month high in July

August 12, 2014

Overall retail spending growth was at its strongest levels in a year as nearly all retail categories turned in improved numbers.

Summit to take a deep dive into the future of ATM and mobile technologies

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The second annual ATM & Mobile Innovation Summit in September will feature experts with exceptional depth of knowledge in areas of innovation, security…

Sportswear retailer Pro Direct store design goes high-tech

Pro Direct's vision was to capture the dynamic feeling of walking into a physical realization of their website.

CFPB issues advisory on digital currency risk, invites consumer complaints

August 11, 2014

The CFPB has previously shown an inclination toward rule-making in response to consumer complaints; now it has Bitcoin and other digital currencies in its…

Nordstrom launches give-back brand Treasure&Bond

August 11, 2014

Five percent of net profits will support nonprofits that empower women and girls.

Epicurious using beacons for in-store experiences

August 8, 2014

Swirl beacons installed in retail shopping locations throughout North America will be used to trigger delivery of value-added lifestyle content and…

CONNECT Summit to delve into the evolving impact of mobile

Nikki Baird, Jack Philbin among the keynote speakers for the inaugural executive event.

Starbucks' loyalty program now reminds customers to claim rewards

August 8, 2014

Starbucks wants to make sure customers never forget to claim one of its loyalty rewards again.