How retailers can leverage the power of Gen AI to enhance the customer buying experience

by Tony Klimas — CEO and President, Horvath USA

Expect more retailers to accelerate investments in generative artificial intelligence and use the technology to strengthen customer relationships and more…

eyefactive Presents Two World Firsts at ISE 2024 in Barcelona

eyefactive, a leading provider of touchscreen software and technologies, is proud to announce its participation at the Integrated Systems Europe (ISE) 202…

Athlete’s Foot partners with LSU Tiger Flau’jae Johnson

April 8, 2024

The Athlete's Foot, an athletic-inspired lifestyle and streetwear retailer, has named LSU college basketball player Flau'jae Johnson as a brand ambassador.

Negative experiences trigger most consumer feedback

April 8, 2024

Customers are more likely to provide feedback when expectations aren't met, if there is poor product or service quality and if an issue goes unresolved.

Real time inventory accuracy rate not too high among retailers

April 5, 2024

When it comes to retail inventory, 68% of retailers report having an accurate view across their entire operations and just 4% report a 100% accuracy.

Home Depot leads home improvement sector

April 5, 2024

As of the end of 2023, the top home improvement retailer was Home Depot, which captured 28.1% of home improvement spending.

Costco requiring membership cards at outdoor food courts

April 4, 2024

Due to long lines of mostly non-members, Costco is reportedly requiring membership cards for those buying food from the wholesaler's outdoor food courts.

Partner Tech to Host "Unlocking the Power of Self-Checkout" Live Webinar Series

Webinars tailored to grocers of all sizes, including retailers with no previous experience of self-checkout and retailers that have already installed…

Amazon switching Just Walk Out tech for cart tech

April 3, 2024

Amazon is pulling out its Just Walk Out cashierless technology in Amazon Fresh stores being revamped and will not be deploying the technology in new stores.

Yesway convenience chain expanding in Oklahoma

April 3, 2024

Yesway, a convenience store chain, is expanding its footprint in Oklahoma.

How personalization and digitalization can drive customer loyalty

by Edward Drax — CEO, Yocuda

Amidst the current cost of living crisis, U.K. shoppers have tightened their purse strings, presenting a formidable challenge for retailers to remain…

Over half of shoppers view generative AI as boosting online experience

April 3, 2024

Over half of consumers, 58%, believe generative AI has already improved the online shopping experience, and 52% are likely to use gen AI tools to help with…

Claire’s launches nationwide in Walgreens

April 2, 2024

Claire's is now a resident within Walgreens store locations with a dedicated display.

Levi Strauss reopens Japan store with special customer feature

April 2, 2024

Levi Strauss & Co. has reopened a store in Kyoto Japan, located in the Teramachi Kyogoku shopping district.

Petco COO talks personalization, employee role in retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Justin Tichy, Petco’s chief operating officer, shares insight on how Petco is personalizing the retail customer experience with what the retailer calls…

Online shoppers want lower prices, free shipping, product variety

April 1, 2024

When it comes to online shopping, the top three qualities consumers seek from an e-commerce retailer are lower prices (60%), free shipping (51%), a wide…

Walmart offers compassion class for store managers

April 1, 2024

Walmart is teaching store managers compassion during a training program held at its headquarters.

Kevin Plank returning as Under Armour chief

March 29, 2024

Kevin Plank, who founded Under Armour, is returning to the CEO role which he left five years ago.

What Is Barcode Technology, And How Does It Impact Retailers?

Discover how barcode technology revolutionizes retail by enhancing inventory management, speeding up checkout processes, and improving customer experiences.

Dollar General curtails self-checkout given theft

March 28, 2024

Dollar General is pulling self-checkout lanes from 300 locations due to retail theft.