AI

AI advantages in retail: Engagement, loyalty and sales

A free webinar taking place April 16, sponsored by NICE, will examine how how AI is transforming retail experiences in practical, measurable ways.

Photo: Generated by AI. Adobe Stock.

April 1, 2025 by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

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Artificial intelligence is fast becoming the go-to tool for retailers as it can help on so many levels — from improving engagement with customers to helping streamline operations and boost revenue channels.

A free webinar, "Discover How AI Boosts Engagement and Sales," taking place Wednesday, April 16 at 2 p.m. will examine all the advantages AI can bring to the retail operation and environment.

Sponsored by NICE, the webinar will offer an in-depth presentation from Tom Yang, VP, retail, at NICE, and Rob Lucchesi, NICE portfolio system engineer.

As the panelists will share, strategic interventions, at key moments in the customer journey, can have a significant impact on the retail business.

Yang and Lucchesi will walk through a modern retail customer journey and showcase real-world AI applications, including:

Proactively engaging consumers using AI-driven journey triggers for personalized, scalable interactions.
Leveraging predictive analytics to identify and address friction points.
Automating complex customer journeys through intuitive, scalable solutions.

Don't miss this opportunity to see how AI is transforming retail experiences in practical, measurable ways. Register here.

About Judy Mottl

Judy Mottl is the editor of RetailCustomerExperience.com and DigitalSignageToday.com at Connect Media. She is an award-winning editor, reporter and blogger who has worked for top media for nearly four decades, including AOL, InformationWeek and Internet News, as well as for leading technology providers including HP. She’s written everything from breaking news to in-depth industry trends and reported on technology long before the internet arrived, including the debut of the first smartphone. When she's not sharing insights on digital signage deployments and trends in retail customer experience she's on the beach or watching the latest live murder trial.

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