Transparency as a service requires role of the consumer

by Bryan Pearson — President, LoyaltyOne

If "transparency as a service" is the new buzz term in marketing, we should remember there is such a thing as bad service.

PayPal letting shoppers pay by QR code

October 8, 2013

Payments giant PayPal may finally have found a way to get people to use QR codes.

FineLine and Scanbuy collaborate on mobile engagement solution

October 8, 2013

FineLine Technologies Inc. and Scanbuy Inc. have announced an agreement that will enable retailers to easily implement a QR code, Microsoft Tag, and/or an NFC…

US Bank, Monitise partner for mobile commerce

October 8, 2013

U.S. Bank and the mobile money solutions provider Monitise today announced an agreement to accelerate the delivery of a product discovery and shopping service…

'MagicBands' open a new world of marketing for Disney

October 7, 2013

Disney's MyMagic+ project could have Mickey Mouse tracking park visitors' spending — opening vast marketing possibilities for the entertainment giant…

JCPenney opens Disney Shops for 'fairytale' experience

October 7, 2013

JCPenney announced recently the launch of the Disney Shop inside 565 store locations.

First Data seeks to simplify deal redemption

October 7, 2013

First Data Corp., providers of electronic commerce and payment processing technology, announced that the First Data OfferWise solution has been integrated with…

Micro moments of truth

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Customers are shopping the way they want to shop — via mobile, online or in-store — and it’s up to retailers to keep it fresh, keep it current and keep it…

Holiday spending expected to increase by 11 percent

Nearly all shoppers will be searching for discounts and sales, study finds.

Facebook and Cisco combine forces for in-store mobile

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The networking powerhouses created CMX for Facebook Wi-Fi to drive 'likes' and improve the connected customer experience.

Holiday shopping season could take a hit from gov't shutdown

October 4, 2013

This year's holiday shopping season was projected to produce a 3.9-percent rise in consumer spending, but that forecast could be dampened by the ongoing…

Reebok opens FitHub concept store in UK

October 4, 2013

The sportswear brand Reebok has opened its first FitHub concept store in London, designed to encourage people "to move, to train, to get fit and have fun doing…

5 questions to consider before pulling the turnover trigger

Consider salvaging your retail employee before making the final decision to fire.

Keynote speaker Lou Carbone at RCEES 2013

Lou Carbone, the "father of customer experience," gave the closing keynote address at this year's Retail Customer Experience Executive Summit. In this video…

The Brain Exchange: Mobile marketing strategy

At this year's Retail Customer Experience Executive Summit, David Drain of the Digital Screenmedia Association led a table discussion on mobile marketing. Here…

The Brain Exchange: Brand execution and compliance

At this year's Retail Customer Experience Executive Summit, Mark Kovatch of Questar led a table discussion on brand execution and compliance. Here is his brief…

Walmart expands distribution network for faster delivery of online orders

October 3, 2013

Walmart announced this week plans to open two new fulfillment centers that the retailer said will allow it to deliver online customer orders faster and at a…

The Brain Exchange: Customer service training

At this year's Retail Customer Experience Executive Summit, Retail Doctor Bob Phibbs led a table discussion on customer service training. Here is his brief…

The Brain Exchange: Interactive guest experiences

At this year's Retail Customer Experience Executive Summit, Tricia Murphy of NEC led a table discussion on interactive guest experiences. Here is her brief…

The Brain Exchange: Employee-driven results

At this year's Retail Customer Experience Executive Summit, Evencia Leite of Trendsource led a table discussion on how to drive employee-driven results. Here…