Sears launching "Blue Blogger Crew"

January 3, 2011

At the 2011 International Consumer Electronics Show in Las Vegas, Sears will unveil its "Blue Blogger Crew," a team of five independent and well-regarded…

Target getting ready to start smaller-store experiment

January 3, 2011

The Minneapolis/St. Paul Business Journal reports that Target, which has its headquarters in Minneapolis, has chosen 10 cities as possible venues for an…

Further Evidence...

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 ...that low-price strategies have a finite life. 

Lord & Taylor gives NYC flagship digital signage facelift

January 2, 2011

Retailer Lord & Taylor recently renovated its flagship New York store, adding a powerful digital-media system from Wixom, Mich.-based Pro-Motion Technology…

Unbendable Customer Experience Rule #4

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Bad customer experiences get the attention. Good ones get the profit.

Attention is Good, Isn't it?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

The wrong kind of attention doesn't help retailers one bit when it comes to customer experience and word-of-mouth. 

Drugstore.com uses live chat, email management to improve customer experience, revenue

Drugstore.com utilizes a solution from RightNow Service, which includes Web self-service, agent desktop, live chat, email management and voice for order…

Predictive analytics support retail revenue growth

Predictive analytics is a methodology that fundamentally draws knowledge from vast pools of data about individual customers. What makes predictive analytics…

Reduced Space Symbology increases efficiency, convenience at Dorothy Lane Markets

Revolutionary small barcode from the Uniform Code Council brings robust identification to produce and meat categories.

Target lets new parents share birth announcements – in Times Square

December 29, 2010

Target announced that it is offering parents everywhere an exciting way to share their big news — the arrival of a new baby — with the world through its Big…

Online holiday shopping up 13 percent from last year

December 29, 2010

comScore has reported holiday season retail e-commerce spending for the first 56 days of the November – December 2010 holiday season. For the holiday…

The top 10 Retail Customer Experience stories of 2010

by James Bickers — Editor, Networld Alliance

Practical information and tactics resonated loud and clear with readers this year.

2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Presented by RetailCustomerExperience.com

Online retail survey: Customer satisfaction has dropped

December 28, 2010

ForeSee Results today released its annual holiday survey showing that while many e-retailers had a holiday to celebrate, customer satisfaction with the top 4…

Top 100: 90. Dollar General

After raising $444 million in an IPO taking the discount retailer public in 2009, private equity firm Kohlberg Kravis Roberts & Co. promptly paid down $73…

Five ways retail kiosks can extend a brand

Kiosks can make it next-to-impossible for consumers to forget a brand.

Council takes wait-and-see approach to mobile payments

PCI SSC announced it would not approve or list any mobile-payment applications as compliant for the time being.

Top 100: 93. Michaels Stores

Founded in 1984, Michaels Stores anticipated the modern arts and crafts boom by providing nascent painters, scrapbookers, knitters, florists and cake…

Top 100: 92. JCPenney

While other retailers closed stores or laid off workers in response to the downturn, JCPenney continued investing, most notably opening its first Manhattan…

Top 100: 91. Family Dollar

Yet another "dollar store" (see Nos. 82 and 90) has reported a sharp increase in profit thanks to wary consumers in a struggling economy. Family Dollar’s…