Report: In an online world, retail stores still crucial

September 20, 2010

Three out of four global communications providers plan to open more communication provider-owned retail stores over the next two years and must cultivate an…

Despite digital distribution, most video gamers still buying at retail

September 20, 2010

Interpret LLC, an entertainment, media and technology market research firm, today released a report, "The Rise of Social Commerce," which found that not only…

Escalate adds Apache Solr Search to e-commerce platform

September 20, 2010

Escalate Retail, provider of solutions that help retailers reinvent the shopping experience for their customers, today announced that the newest version of its…

Yowza mobile coupon app reaches the 300 retailer mark by signing Lane Bryant

September 20, 2010

Lane Bryant, a leading women's specialty full figured apparel retailer, has become the 300th merchant to take advantage of Yowza!!’s simple, location-based…

Customer/Value Alignment

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

 How do your organization’s values...

Deloitte forecasts a two percent increase in holiday sales

September 19, 2010

With slow economic growth keeping household spending plans in check, retailers should anticipate a modest increase in 2010 holiday sales, Deloitte forecast…

ScanSource adds HP point-of-sale systems to portfolio

September 19, 2010

ScanSource POS & Barcoding, an international value-added distributor of automatic identification and data capture (AIDC) and point-of-sale (POS) solutions…

Design firm Callison moves into China

September 19, 2010

International architecture firm Callison and HAYA Architects, one of the leading architecture and design firms in Beijing, have entered into a joint venture to…

Transactional email checklist: Five things to do after the sale

Purchase review emails can lead to significant incremental revenue.

Here, take the keys – a story of above-and-beyond customer service

by James Bickers — Editor, Networld Alliance

If you attended the Retail Customer Experience Executive Summit this summer, you got to spend some time with our vice president of events, Bobby Renaud. (If…

Webinar - Mobile Retail: What Comes Next?

There's a lot of talk about and a lot of interest in mobile retailing, from scannable on-screen coupons to line-busting with checkout in the aisle. In this…

Reducing Abandoned Shopping Carts with Live Help

Click-to-chat and click-to-call options can help retailers turn shoppers into buyers.

Simmons, JCPenney launch in-store QR tag program

September 16, 2010

Simmons Bedding Company has announced the launch of an in-store QR (Quick Response) tagging application aimed at simplifying the buying process for consumers…

Best Buy adds QR codes to product fact tags

The new tags deliver instant, detailed product info to shoppers on their mobile phones.

ALDI opening its first in-mall location

by James Bickers — Editor, Networld Alliance

September 15, 2010

The Westfield Chicago Ridge shopping center, an 800,000 sq. ft. mall located outside of Chicago, announced today it will add a 20,000 sq. ft. ALDI grocery…

REI announces its first New York location

September 15, 2010

Recreational Equipment, Inc. (REI), a national retailer providing outdoor gear and clothing, today announced plans to open its first New York City location in…

Groupon, The Nuclear Bomb That Kills Retail?

by Bob Phibbs — CEO, The Retail Doctor

  Think of the last time you received flowers.  Do you remember who gave them to you or the florist? Exactly, the person who gave them to you. The person that…

Report: Hispanic shopping habits more seasonal than most

September 14, 2010

The shopper experience study currently underway by The Integer Group and M/A/R/C Research reveals that Hispanic shoppers show a shift in shopping behaviors by…

Six steps for building a mobile retail presence

Millions of users are now engaging with retailers via mobile devices, and doing so more frequently.

Zoning in for Best Buyers

by Lisa Biank Fasig — Director, JZMcBride and Associates

Looks like last year’s fine-tuning of Best Buy’s Reward Zone loyalty plan is paying off for the retailer, but time will tell if it is delivering for members.