E-commerce wellness index up 20 percent in April

May 18, 2010

MyBuys, provider of personalized recommendations for multi-channel retailers, has released the latest edition of its MyBuys E-commerce Wellness Index, which…

Top 100: 22. Return policy changes

Employing new technology and softening some policies, cash-strapped retailers were intent on making the returns process as pleasant and easy for customers as…

Specialty outdoor retailer Rock/Creek revamping online presence

May 17, 2010

ATG, a provider of cross-channel commerce solutions, has announced that Rock/Creek, a specialty retailer serving outdoor enthusiasts, plans to replace its…

Retail Anywhere partners with JDS

May 17, 2010

Retail Anywhere, provider of POS software and services for midsize retailers, has announced its partnership with JDS Solutions as a reseller of Retail Anywhere…

NRF: April retail sales show continued momentum

May 16, 2010

Retail sales continued their upward climb in April, showing evidence of a much more confident consumer compared to this time last year.  According to the…

NCR releases new version of self-checkout software

May 16, 2010

NCR has announced the latest release of its NCR SelfServ Checkout software, which delivers several new enhancements that will help retailers implement…

Retail Doc to lead interactive session at Retail Customer Experience Executive Summit

May 16, 2010

Bob Phibbs, retail training guru and author of "The Retail Doctor's Guide to Growing Your Business," will lead an interactive session on the first full morning…

Premium Prices: How High Can You Go?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Privacy Is Dead... And It Could Be Great

by Doug Stephens — President, Retail Prophet Consulting

Facebook recent announcement about its intentions to collect and store personal data has privacy advocates up in arms.  But could the move actually vastly…

Walls + Forms deploying modular kiosks for wireless carriers

May 13, 2010

Kiosk manufacturer Walls + Forms reports it is deploying its modular kiosk solution for a leading wireless carrier (Walls + Forms did not disclose the…

ELO Media launches new DVD-rental kiosk

May 13, 2010

ELO Media announced it is now shipping its next generation of DVD kiosks, the DVMatic 600 ADA. The new DVD-rental kiosk features wheelchair access, PCI DSS…

Can companies really predict what customers like online?

Internet marketers may not know as much about shoppers as they think do, according to a new study.

Top 100: 23. Interactive storefront windows

Several retail chains have used the power of interactive displays to market their products. Shoppers at select Tommy Hilfiger Denim stores could capture…

Verizon offers ScanLife mobile barcode technology

May 13, 2010

Verizon Wireless has announced that its customers can get one-click access to product information, including application downloads, consumer reviews and more…

The difference between customer experience and customer service

by James Bickers — Editor, Networld Alliance

"Customer experience" remains a nebulous term for many people, akin to when Supreme Court Justice Potter Stewart admitted that he couldn't define what made…

Sword Ciboodle identifies the 'Customer Engagement Continuum'

May 12, 2010

Sword Ciboodle, a provider of customer-oriented business software and services, today announced three new product modules in response to a new marketplace…

Covalent announces improved customer experience offering, appoints Chief Strategy Officer

May 12, 2010

Covalent Marketing, a consulting organization focused on customer strategy and marketing technology solutions, today announced the appointment of Cristene…

Five tips for winning shoppers in new categories

How retailers can use data and an understanding of the customer to increase shopping trips, basket size.

Closing the gap between shopper needs and e-commerce technology

Why dynamic content represents the best chance for snagging the online shopper's attention, and closing the sale.

Ten ways retailers can build their opt-in email lists

If no one is reading your marketing emails, it doesn't matter how creative or passionate those messages are.