Amazon expanding corporate layoffs from 10K to 18K

January 5, 2023

The next massive layoff wave at Amazon will start Jan. 18 as the omnichannel retailer now plans to layoff 18,000 corporate staffers, primarily in the retail…

Bed Bath & Beyond may be headed to bankruptcy

January 5, 2023

Bed Bath & Beyond expects its third quarter results to be so dismal that it may not be able to keep stores operating as sales likely dipped by nearly 30%.

NFT vending founder: Don't count crypto out

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Hugo McDonaugh, who introduced a vending machine that offers non-fungible tokens, sees a big future for NFTs and cryptocurrency, despite some recent crypto…

UK retailer taps Emplifi for virtual live customer care

January 4, 2023

Currys plc, an electrical retailer in the U.K., is deploying the Emplifi Live Advisor to provide customers live customer care on demand.

Abercrombie & Fitch expands pickup locations

January 4, 2023

Apparel retailer Abercrombie & Fitch has expanded pickup locations for U.S. e-commerce shoppers as part of an effort to broaden its fulfillment…

Shoppers embracing self-serve, DIY in retail stores

January 3, 2023

Consumers are embracing self-serve habits and increasingly using do-it-yourself technology in stores and that in turn is letting store associates dedicate more…

Woolworths teams with Gr4vy on payment platform initiative

January 3, 2023

The Woolworths Group, the largest retailer in Australia and New Zealand, is partnering with Gr4vy, a cloud-native payment infrastructure provider, to power the…

5 things to remember when delivering great experiences

by Bobby Marhamat — CEO, Raydiant

Here are five elements that create a great retail customer experience.

Under Armour taps former Marriott leader as CEO

January 2, 2023

Under Armour has hired Stephanie Linnartz as its chief executive.

US retail sales spiked 7.6% in holiday weeks

January 2, 2023

U.S. retail sales, which does not include automotive sales, increased 7.6% this past holiday season compared to the 2021 holiday season, according to the…

Robust expansion for discount retailers

January 2, 2023

Dollar General Corp. and Dollar Tree Inc. expect to have 1,300 more stores open by the end of their current fiscal year, which ends in January, and Five Below…

How Much Does Digital Signage Cost? Digital Signage Price Guide for 2023

From superior versatility to dynamic messaging to more integrated communication, the advantages associated with digital signage are numerous.  Understanding…

2023 Ahead: Tech, e-commerce predictions for retail CX

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

To get insight on what's to come in the next 12 months with e-commerce and CX technology, RetailCustomerExperience reached out to experts and gurus for…

Tech trends that will transform retail customer experience in 2023

A look at top ways retail customer experience could change in 2023 and beyond.

Kroger testing check-out free cart tech

December 29, 2022

Supermarket brand Kroger is reportedly testing check-out free shopping carts and mulling the idea of putting check-out free technology in store aisles.

6 honored as 2022 Self-Service Innovation Award winners

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Winners of the third annual Self-Service Innovation Awards accepted their plaques during the Self-Service Innovation Summit in Hollywood, Florida.

Diebold Nixdorf taps payment orchestration provider to expand retail payment options

December 28, 2022

Diebold Nixdorf Inc. has partnered with Phos, a London-based provider of POS software, to allow businesses to add point-of-sale orchestration as an option to…

Store expansion ahead for Barnes & Noble

December 27, 2022

Bookseller Barnes & Noble aims to expand its footprint by 30 locations in 2023 after a decade of shuttering stores.

2022 Look Back: The year's top 5 CX blogs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at the most-read blog contributions during 2022.

Instant gratification, discovery aspect top drivers in consumer store visits

December 27, 2022

When queried on why they would shop in a physical retail store, 45% of consumer say the desire is rooted in getting hands on goods instantly, and 38% enjoy the…