Instrument maker Roland rolls out a unique customer experience

January 4, 2022

Roland, an instrument manufacturer, has created an expanded Roland store experience featuring unique technology called Audience Specific Experience ASX.

Revamped return policy may prove costly for retailers

January 4, 2022

During the past year of the COVID-19 pandemic many retailers extended the return policy from the traditional 30 day to 60 and 90 days but the move may prove…

Maternity apparel retailers opens concept stores in NYC, Chicago

January 4, 2022

A Pea in the Pod, a designer and specialty retailer of luxury maternity apparel and accessories, has opened two concept stores in Chicago and New York City…

Sleep retailer Saatva opens viewing room with self-serve kiosks

January 3, 2022

Saatva, a luxury sleep brand, opened its newest location in Washington, D.C. which includes its second Viewing Room that utilizes self-serve kiosks, according…

HMS Host deploys touchless self-checkout kiosks at 8 airports

January 3, 2022

HMS Host, a global foodservice operator, has teamed with eight international airports to help eliminate food and beverage lines at the airport with the…

Healthy retail sales bump this holiday season

January 3, 2022

Retail sales spiked this holiday season, increasing 11% compared to 2019's holiday season, according to a Mastercard report.

Fostering mobile loyalty 2.0 in 2022: 3 trends retailers must know

by Alex Campbell — Co-founder and CIO, Vibes

Learn how to craft a loyalty program that boosts the customer experience.

Talkdesk Retail Smart Service Brings the Power of AI to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences

The state of self-service checkout: 6 key takeaways

by Bobby Marhamat — CEO, Raydiant

2022 may be a watershed moment for self-checkout technology and adoption. Find out why.

Holiday returns not a jolly scenario for retailers

December 30, 2021

Retailers are facing a 7% spike in the cost of holiday returns this year, according to a CBRE-Optoro report.

Rite Aid shuttering over 60 stores

December 30, 2021

Rite Aid is planning to shutter 63 stores to cut costs, boost productivity and create a "healthy," foundation.

Amazon has big expansion ahead in Texas

December 30, 2021

Amazon will create more than 2,000 jobs in Austin, Texas in the next few years as part of a major expansion in the city.

Citizen Watch shop debuts innovative AR display case

December 29, 2021

The Citizen Watch shop, in New York City's Herald Square store, is now home to a consumer-facing AR product display case.

Nordstrom may split off its Rack

December 29, 2021

Seattle-based Nordstrom is reportedly considering dividing the company into two businesses.

Sheetz chain taps Travis Sheetz as CEO

December 29, 2021

Restaurant and convenience chain Sheetz has named Travis Sheetz as president and CEO.

A look at Hudson's self-service technology overhaul

Ruth Crowley pulled no punches in describing the complex and oftentimes challenging processes her organization takes to leverage solutions such as cashierless…

Costco ups online shopping perks

December 28, 2021

Costco club members are getting an extra perk this holiday season — a savings of 20% more when shopping the wholesaler's brands websites.

Under Armour taps Nedap for inventory platform tech

December 28, 2021

Under Armour Inc. is deploying the Nedap iD Cloud inventory visibility platform at 400 stores world wide to boost accurate stock visibility, optimize item…

Ace Hardware opens 1st franchise model store in Mexico

December 28, 2021

Ace Hardware has opened its first store featuring its turnkey franchise model in Monterrey, Mexico.

GK launches scanless shopping store

December 23, 2021

GK has opened a scanless store for employees at its headquarters in Schoneck, Germany, providing a completely contactless shopping experience