BOPIS gains ground with consumers

November 5, 2021

The ongoing COVID-19 pandemic is likely a prime reason consumers are increasingly using the buy online pick up in store strategy with 64% of consumers now…

Busy Beaver store pilots robot to boost CX, inventory management

November 5, 2021

The Busy Beaver store in Irwin, Pennsylvania is running a pilot effort involving autonomous robot technology to boost customer experience and shore up stock…

Supply chain worries prompt early holiday shopping

November 4, 2021

Nearly half, 42%, of U.S. consumers began shopping early for holiday gifts this year due to supply concerns with more than four in 10 already having gifts…

Some Circle K stores to boast check-out free tech

November 4, 2021

Six Circle K stores in Tuscon, Arizona will serve as the initial rollout of a check-out free option via Grabango technology in a partnership with Alimentation…

Wisconsin grocer taps data management tech to spur growth

November 4, 2021

Wisconsin-based grocer Festival Foods is tapping Symphony RetailAI Master Data Management in order to centralize store-level responsibilities and build a data…

Vaccine mandate takes effect January 4 for large businesses

November 4, 2021

The Biden administration's vaccine mandates for businesses with more than 100 employees, healthcare workers and federal contractors is set to take effect…

Self-Service Innovation Awards finalists announced

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Self-Service Innovation Awards will be presented during a presentation on Wednesday, Dec. 15 at 4 p.m. at the Self-Service Innovation Summit.

Online holiday sales will be a record-setting season

November 3, 2021

Online holiday sales in the U.S. will hit $207 billion, between Nov. 1 and Dec. 31, which will set a record, according to Adobe's shopping forecast for the…

Health products a big focus for holiday shoppers

November 3, 2021

More than half, 56%, of consumers will spend more on health product this holiday as compared to last year, with more men than women hitting the health product…

Most consumers excited about AR product interaction

November 3, 2021

A good majority, 85%, of U.S. consumers are excited about augmented reality as a way to interact with products and another 85% are at least somewhat likely to…

Convenience, personalization, and digitization continue to define the in-store retail experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marmahat, Raydiant CEO, explains that as the lines between e-commerce and in-store retail continue to shrink ever-thinner brick-and-mortar must retain…

Grocery delivery app gets big funding boost

November 2, 2021

India's consumers may soon have another grocery delivery option as a startup app has set its sights to shake up the market.

Ralph Lauren may launch in-store shirt dye experience

November 2, 2021

Come 2022, Ralph Lauren shoppers may be able to have their polo shirt choice dyed the color of their choice right in the store.

Consumers striving to avoid supply chain issues

November 2, 2021

Shoppers are worried about supply chain and delivery delays when it comes holiday shopping, and 52% have started shopping earlier, according to an Oracle…

Macy’s launches BakeXpress micro bakery

November 2, 2021

Macy's Westfield Valley Fair in the Bay Area has installed a custom-branded Bake Xpress robotic micro bakery adjacent to the toy department, offering shoppers…

C-store chain to deploy Skip’s self-checkout kiosks

November 1, 2021

Huck's Market, a Carmi, Illinois based convenience store chain, will install Skip's new self-checkout kiosk to the 124 locations it operates across Illinois…

Walmart, Gap expand home goods partnership

November 1, 2021

Walmart and Gap are expanding their initial crossover retail partnership and launching Gap Home Furniture on Walmart's online site.

Retail leaders: Supply chain will spike prices, cause product shortage

November 1, 2021

Every retail leader polled in a First Insight survey expects supply chain disruptions to affect prices, promotions and sales, according to a press release.

Coaching Remote Customer Service Teams

With remote work likely to be a fixture of customer service teams going forward, effective coaching is key to ensure the team is performing at the highest…

4 tips to help convenience retailers change consumer behavior

by drew mize

Drew Mize, EVP and GM, ERP solutions at PDI, offers insight on how convenience retailers can cut through the noise and turn occasional shoppers into loyal…