News & Media
CEO Chris King defines Monster Mini Golf's 'philosophy of fun' CX strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast,Chris King, CEO of Monster Mini Golf; shares insight on how the indoor family entertainment brand fulfills its…
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Lowe’s employees rank tops in customer experiences
March 26, 2025
Lowe's employees ranked tops in customer feedback, according to a Chatmeter report.
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AI grabbing more love from consumers, retailers
March 25, 2025
Seven in 10 consumers are familiar with the use of AI at retailers they shop and more than half have a positive impression of the technology. Retailers are…
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AI-powered self-service: Ethical, privacy considerations
by Sandra Carpenter — Editor, Networld Media Group
Dr. Jason Corso, a leading expert in computer vision and AI, shares his insights on how AI is revolutionizing the retail industry, from enhancing self-service…
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Creating emotional connections through retail POP displays
by Jim Hollen — Division President, Agility Retail Group
When it comes to creating a retail POP display that will truly connect with consumers, it is important to create an emotional connection. Consumers are often…
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More than half of store associates have dealt with abusive customers
March 25, 2025
More than half of frontline workers, 53%, have encountered customers who are verbally abusive, threatening or unruly.
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Why e-commerce retailers need to focus on the search bar
March 24, 2025
E-commerce retailers and brands with online storefronts can't afford to ignore the power of search. Shoppers who search online sites are driving nearly half of…
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AiFi, Verizon, Atlanta Hawks team on cashierless checkout
March 24, 2025
The Atlanta Hawks' home, the State Farm Arena, now houses an express cashierless checkout experience.
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US consumers increasingly tapping AI in shopping experience
March 21, 2025
Nearly half, 49%, of American consumers are turning to AI tools when buying online.
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2025: The year of dynamic pricing or simply smarter pricing?
by John Moss — CEO, Flintfox
Retailers that embrace greater pricing agility in 2025 will be the ones that set themselves up for long-term success and improved relationships with customers.
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Advance Auto Parts closing 700 stores by mid year
March 21, 2025
Advance Auto Parks plans to shutter 700 locations by mid year as well as four distribution centers in 2025.
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Frank Mayer launches revamped website detailing custom kiosk, retail display solutions
March 20, 2025
Frank Mayer, a design and manufacturing firm specializing in custom self-service customer engagement tools, including digital kiosks and retail displays, has…
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Target all about blending physical, digital, social commerce experiences in 2025
March 20, 2025
Target plans to innovate the shopping experience this year with search, social and data-driven personalization and solutions will be powered by AI when it…
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The edge of innovation: Why edge computing is a game-changer
by Divya Valsala Saratchandran
The principle of edge computing is exactly about decentralization and trying to do computations nearer to the generating source of the data, POS devices, or a…
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Steve Madden revamps global e-commerce ecosystem
March 20, 2025
Steve Madden, a fashion icon, has partnered with RunDTC and Contentstack to transform its global e-commerce ecosystem.
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Home Depot debuts Magic Apron to help customers get needed answers
March 19, 2025
The Home Depot has debuted an AI-powered suite of tools, called Magic Apron, focused on helping customers get answers on home improvement questions.
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Self-checkout boycott drives change at Britain retailers
March 19, 2025
Elderly residents in Bridgwater, England, are boycotting supermarkets like Asda and M&S in protest of the increasing reliance on self-checkout machines…
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Bath & Body Works debuts revamped store design
March 18, 2025
Bath & Body Works has launched a new store design called Gingham.
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Who owns the retail returns process? The impact and challenges of disjointed strategies
by Tim Robinson — Corporate Vice President, Returns, Blue Yonder
The retail returns landscape is shifting as businesses adjust their returns policies to reduce the cost burden and limit logistical challenges. Retailers have…
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Here comes Gen Beta: What retailers need to know about this consumer demographic
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Christy Parrish, director of client partnerships at Cordial, shares insight on what will set Gen Beta apart from older consumer cohorts and the anticipated…
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