News & Media
Mattress Firm teams with invent.ai to boost supply chain efficiency
April 25, 2025
Mattress Firm is teaming up with invent.ai, a provider of retail inventory optimization solutions, to develop AI-driven inventory solutions for demand…
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Revolutionizing retail: How Gen AI elevates the shopper experience
by Melanie Nuce-Hilton — Senior Vice President of Customer Success, GS1 US
For retailers ready to embrace this innovation, the rewards are immense: deeper customer loyalty, increased sales, and a significant competitive edge. As…
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Consumers struggling to get help, frustrated by search efforts
April 24, 2025
A good number of consumers, 84%, struggle to find information during search efforts and 53% cite search as their biggest frustration in the digital customer…
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Foot Locker taps Ometria to drive data-powered customer marketing
April 24, 2025
Foot Locker has partnered with Ometria as its customer data platform to accelerate data-powered customer marketing and to forge deeper customer relationships.
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Consumers prioritizing price these days
April 23, 2025
More than half of consumers, 55%, plan to prioritize products with the lowest price when shopping in the coming months and 33% of retailers believe shoppers…
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Batteries Plus signs 17 franchise agreements
April 23, 2025
The year is off to a rousing start for Batteries Plus as the specialty battery chain has signed 17 franchise agreements and opened eight locations across seven…
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Tariffs a growing concern with shoppers
April 22, 2025
A majority of households have concerns about tariffs, a potential recession and stock market volatility, according to a Numerator report.
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The secret to winning retail CX: Invest in your employees
by Rebecca Becker — Vice President, Retail Experience Solutions, Forsta
Competition in retail is fiercer than ever, and adopting a comprehensive approach to employee experience is no longer optional — it's necessary. Adopting new…
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Sam’s Club growth strategy features scan and go tech, personalized AI advertising
April 22, 2025
Sam's Club has an ambitious growth strategy plan that includes doubling membership and sales over the next eight to 10 years as well as greater deployment of…
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Yesway expands with 4 Allsup locations
April 21, 2025
Yesway, a convenience store chain, is continuing its expansion with four Allsup's locations that opened in the first quarter of the year.
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Consumers want real human support and they want it fast
April 21, 2025
When it comes to interacting with a contact support center consumers still want real human support and they want it fast, accurate and on their terms.
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Self-service is evolving: Say hello to the Automated Retail and Kiosk Innovation Show!
by Sandra Carpenter — Editor, Networld Media Group
The Self-Service Innovation Summit is now the Automated Retail and Kiosk Innovation Show (ARKI), an event focused on the future of automated retail, December…
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How AI drives engagement, loyalty, sales
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this free webinar, sponsored by NICE, retailers can learn how small strategic interventions at key moments in the customer journey can have a significant…
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Mondan launches VR-powered design-on-demand service
April 18, 2025
Mondan, a female-founded interior design startup, has launched a VR-powered platform providing a design-on-demand service for homeowners.
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UK retailer pilots AI-powered anti-theft system at self-checkouts
April 17, 2025
Home Bargains, a discount retailer in the U.K., is testing anti-theft software at self-checkout lanes.
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Retail hiring tips, advice and why data is crucial
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Bart Lautenbach, senior vice president and general manager of talent solutions for Equifax Workforce Solutions, shares insight on how technology, specifically…
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In-store experience proving influential with millennial shoppers
April 17, 2025
A good number of millennials, 70%, report that the quality of the in-store experience influences where they shop for apparel and the demographic, more than any…
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The AI Advantage in Retail: Driving Engagement, Loyalty, and Sales
Retailers face mounting challenges as consumer expectations rise. But there’s good news. Small, strategic interventions at key moments in the customer journey…
Presented by NICE
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Average US household shops 39 retailers each year
April 16, 2025
The average U.S. household shops across 39 unique retailers each year, with omnichannel shoppers spending nearly twice as much as brick-and-mortar or online…
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QVC appoints Tony Williams to chief people officer
April 16, 2025
Tony Williams has been appointed as chief people office for QVC Group, part of QVC Group Inc.
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