GameStop stock spiking, raises $551M in equity offering

April 28, 2021

GameStop Corp. has raised $551 million in an equity offering which sent shares way up, by 15%, in trading earlier this week.

An online music gear retailer tackles customer experience with a 'Sweetwater' difference

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sweetwater Sound Inc., an online retailer of music instruments and audio gear, is dedicated to investing in an "old school" approach when it comes to customer…

Curbside popularity spurs Walmart to remove pickup lockers

April 27, 2021

Those 17-foot pickup lockers at Walmart are being sent to storage.

Contact centers adopting AI, automation to boost customer experience

April 27, 2021

In a quest to improve customer experience, contact centers are increasingly deploying artificial intelligence as well as automation, according to a CallMiner…

Millennials, Gen Z consumers embracing 3rd-party customer help options

April 27, 2021

The young consumer is more likely than older consumers to initiate a self-serve journey outside of a brand or retailer-owned channel and more likely to use…

Amazon expands Amazon Key to more customer garages

April 27, 2021

Amazon is expanding its Amazon Key grocery delivery service to reach more customers' garages. The program initially launched offering delivery to car trunks…

How to compete with DTC brands

by David Drain

If retailers want to stay competitive, they must change their business models. Competing with direct-to-consumer (DTC) brands is the subject of an upcoming…

Hughes Named Fortinet Service Provider Partner of the Year

GERMANTOWN, Md., April 26, 2021 /PRNewswire/ -- Hughes Network Systems, LLC (HUGHES), an innovator in multi-transport technologies and networks for 50 years…

Diebold Nixdorf supporting environmental stewardship

April 26, 2021

As the world recognized Earth Day, Diebold Nixdorf celebrated sustainability as core to how the company operates and affirms its commitment to leading its…

Illinois cannabis dispensaries offer menu kiosks for walk-ins

April 26, 2021

Nuera, an Illinois cannabis provider, launched two adult-use dispensaries in Champaign and Pekin, Illinois, offering menu kiosks for walk-ins in addition to…

Survey reveals how COVID-19 impacted 2020 holiday shopping season

April 26, 2021

Not every holiday shopper hunting for Christmas gifts in late 2020 went online to buy a present. A Silverback Strategies survey reveals 75% of shoppers visited…

How to embrace the connected customer: digital interaction & service innovation

A pair of experts shared their decades of experience in creating customer service excellence.

AI-driven self-checkout kiosk greets hungry passengers at Charlotte airport

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Passengers traveling through CLT can now grab fresh food to go with self-checkout to give them confidence in a sanitary, contactless experience.

Amazon launches retail beauty salon

April 23, 2021

Amazon is now a beauty salon operator having launched the Amazon Salon in London.

Mother's Day spend expected to hit record-setting $28B

April 23, 2021

Mom's day will be record-setting consumer spend day.

Consumer comfort level a mixed bag as COVID-19 vaccinations take place

April 23, 2021

While the current COVID-19 vaccination effort has some consumers feeling safer about shopping, eating out and traveling, consumer comfort level, overall…

BlueSnap, Chargebee team up to help retailers scale subscription businesses

April 22, 2021

BlueSnap, an online payments technology company that allows B2B and B2C businesses to accept payments, is partnering with Chargebee, a subscription billing and…

Lululemon piloting trade-in, online resale program

April 22, 2021

Lululemon is teaming up with Trove on a pilot clothing trade-in resale program that it hopes to put online by June.

Japanese fishery sells fish, vegetables via vending machines

April 22, 2021

The operator of a fish farm in Chiba Prefecture, Japan, has been selling locally produced vegetables and shellfish in a vending machine after losing about half…

The Connected Customer: Digital Interaction & Service Innovation

Leaders in digital customer experience have moved way beyond easy returns and discount codes. Instead, they’re offering custom consultations for clothing and…