Introduction to cash recyclers: Who, what, and why

CASH RECYCLERS CAN DO FAR MORE THAN YOU MAY THINK. No matter the size, scope, or reach of your business, the last thing your operations need is the added…

Presented by Burroughs, Inc.

Human Expertise Gives Booster Shot to CSAT

Allsec's Retail Customer Support expertise coupled with trained human agents provides a booster shot to a leading online pharmacy's Net Promoter Scores. Get…

Expert offers insight on how self-service improves the customer journey

Matt Redwood, director of advanced self-service solutions at Diebold Nixdorf, offers insight into how and why self-service is making the customer journey…

White Castle, Del Taco, Verizon offer insight on creating a virtual experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer…

Retail Insight names Bob Godfrey as COO

July 20, 2021

Retail Insight, a provider of store-focused retail analytics technology, has appointed Bob Godfrey as COO.

NRF expects record back-to-school spending this year

July 20, 2021

Consumers will spend record amounts for back-to-school necessities and total spend is projected to hit a record-setting $37.1 billion — up from $33.9 billion…

ICSC revamps name in wake of retail real estate evolution

July 20, 2021

The International Council of Shopping Centers, the top global trade group for the retail estate industry, will now be known as Innovating Commerce Serving…

ICX Association names award winners in interactive customer experience

by David Drain

The Interactive Customer Experience Association presented its annual Elevate Awards during the #ElevateICX Virtual Symposium last week. The awards recognize…

HMS Host, Rise Southern Biscuits share lessons learned from COVID

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of retail experts shared what technologies became critical during COVID-10 and which of these solutions will be important to retail post-pandemic…

Target goes TikTok in search for employees

July 19, 2021

Target is embracing social media platform TikTok in its efforts to find workers.

Victoria's Secret rebranding eliminates fashion angels

July 19, 2021

Victoria's Secret is busy rebranding its stores and the refresh won't include its iconic fashion "secret angels."

Improving consumer relationships in a virtual world

by John Nash — Chief Marketing and Strategy Officer, Redpoint Global

John Nash, chief marketing and strategy officer at Redpoint, explains why retails must strive to provide customers with a relevant, personalized experience.

Korea c-store chain debuts alcohol beverage vending machine

July 19, 2021

Emart24, a South Korea convenience store chain, has introduced an artificial intelligence-based alcohol vending machine in Seoul that would support its fully…

Nayax buys tech startup Weezmo

July 16, 2021

Nayax Ltd., a cashless solution provider, announced today the acquisition of Weezmo, an Israel-based technology startup focused on connecting the online…

How 10 brands are tapping self-service machines for marketing

July 16, 2021

Brands such as Hyatt, Target, National Geographic, Stellla Artois and others have used vending machines to distribute prizes, promote products, generate social…

Civil rights groups want retailers to halt facial recognition

July 16, 2021

More than 35 civil rights organizations are calling for retailers to not use facial recognition on customers or workers in their stores, saying that peoples…

Under Armour, Behr Paint, Mall of America leaders share how pandemic is impacting CX strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Four top retail leaders involved in digital, marketing and customer experience strategies shared how COVID-19 impacted their companies, and how they pivoted to…

Domino's digital retail innovation leader on embracing change

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amber Gadsby, Domino's director of digital retail innovation, shared insight on how the pizza brand is continually driving innovation within the organization…

E-commerce can limit ability to connect with customers when it matters most — don’t let it

by Ankur Prasad

Ankur Prasad, director of product marketing at Facebook Messenger, believes it's time to rekindle the dying art of conversation.

Trust, reliability top of mind for consumers

July 15, 2021

Nearly half of U.S. shoppers expect to spend more this summer than last year and 80% view trust as more important than ever.