Target doubles Apple product footprint, deploying special training for team members

February 26, 2021

Target Corp. is going big with its in-store Apple product footprint, doubling space allocation and offering team members special training on the product line.

TJ Maxx leader expects spend surge, revenge shopping ahead

February 26, 2021

Once COVID-19 vaccinations are widely available TJ Maxx's CEO Ernie Herrman expects a surge in consumer spend and "revenge shopping" to hit the retail sector.

Invenco teams with Verifone on terminal payment technology

February 26, 2021

Retail fuel sites using both Invenco and Verifone products will be able to receive ongoing support for the interoperability of Invenco terminals when used with…

Serving a Better Life.

NEXCOM neXService Series of self-service kiosks bring accuracy, intelligence and speed to a better user experience for shopping, building entry, gate access…

Cross-sell and upsell: How data analytics optimizes customer experience

by Roy Castleman

Roy Castleman, founder and managing director of EC-MSP Ltd., offers up six steps for applying analytics to customer experience.

Philly airport piloting robotic food delivery

February 25, 2021

The contactless food ordering program at Philadelphia International Airport is piloting a robotic strategy with a gita (a robot featuring visual sensors) that…

Forever 21 opens Yonkers location

February 25, 2021

Women's fashion retailer Forever 21 has opened its first store of 2021 in Yonkers, New York in the Cross County Mall.

Consumers' love for digital, social continues to grow

February 25, 2021

Nearly half of the global population is tapping one social media platform and not just to stay in touch during the ongoing pandemic.

What consumers say makes for a great in-location experience in 2021

by Bobby Marhamat — CEO, Raydiant

Raydiant CEO Bobby Marhamat offers up five pillars of a positive in-location experience and explains why it's all about understanding the consumer's priorities.

Home Depot's Q4 boasts record breaking sales, earnings

February 24, 2021

Despite an ongoing pandemic, home improvement retail Home Depot had a record-breaking Q4 sales and earnings.

Italian luxury brand taps Medallia to boost customer experience

February 24, 2021

Salvatore Ferragamo, an Italian luxury brand, is deploying Medallia's Experience Cloud to improve customer experience throughout its international network…

January retail sales reflect strong start for 2021

February 24, 2021

January was a busy month for consumers and retail sales illustrate a "very strong start" to the year, according to the National Retail Federation.

Now accepting entries for 2021 ICXA Elevate Awards

by David Drain

The ICX Association Elevate Awards honor projects and companies for their innovative use of technology to enhance the customer experience. Any CX technology…

Acme Tools deploys Carousel Digital Signage

February 23, 2021

Acme Tools, a tool retailer with 10 locations in Iowa, Minnesota and North Dakota, has deployed Carousel Digital Signage at six of its 10 stores and at its…

Getting more out of in-store

by Florent Hediard — Marketing D, navori

Florent Hédiard, global marketing director at Navori Labs, explains why marketing analytics technology for brick and mortar sites is the key to building and…

Navori Labs debuts AI marketing analytics software for retailers, DOOH advertisers

February 23, 2021

Digital signage software provider Navori Labs has released Aquaji, an AI-computer vision software platform focused on marketing analytics for the retailer and…

5 key principles for a successful e-commerce user experience

by James Brooke

James Brooke, Amplience founder and CEO, offers five fundamental principles retailers should understand in order to differentiate in e-commerce and benefit…

Online grocery sales hit $9.3B in January

February 23, 2021

January was a busy month at online supermarket sites with total U.S. online grocery sales hitting $9.3 billion for the month.

Grocery warehouse taps Symphony RetailAI for greater supply, distribution efficiency

February 22, 2021

Smart & Final, a grocery warehouse store, is deploying Symphony RetailAI's vendor portal and upgrading to the latest version of the vendor's warehouse…

Wundermart, AiFi deploying autonomous checkout at European stores

February 22, 2021

Wundermart, which builds unmanned, data driven retail marketplaces, is teaming with AiFi, an AI computer vision technology provider, on an autonomous…