Survey: Holiday returns, post-holiday spend will be robust

December 22, 2020

Consumers will be busy shopping as well as returning gifts once Christmas is over, with 92% of Americans participating in post-holiday purchases.

Using customer insights to drive recovery in the pandemic: What 3 key steps do retailers need to follow?

by James Alty

James Alty, founder and managing director of Apteco, offers up three steps retailers can take in striving to rebound from the ongoing COVID-19 pandemic.

Redefining the Customer Experience in the New Retail World

Customer expectations in the new health- and safety-conscious retail world have changed. Meeting those expectations requires the right technology.

Does biometric technology threaten consumer privacy?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As biometiric technology has grown, consumer privacy laws make it critical for self-service devices to comply with these requirements. A panel during the…

China AI provider introduces mobile, self-service robot

December 21, 2020

Cheetah Mobile, a China-based provider of AI-driven robotic solutions, has introduced Fanbot, a mobile, self-service robot, according to a press release.

Virus outbreak prompts Apple to shutter California stores, some UK locations

December 21, 2020

Apple Inc. is temporarily closing all 53 stores in California due to the ongoing COVID-19 pandemic as well as 16 U.K. locations.

US shipping system crippled by online sales, snowstorms

December 21, 2020

The U.S. shipping system is fast becoming overwhelmed this holiday season due to three major factors: the surge of online shopping due to COVID-19, winter…

How brands can thrive in the COVID-19 holiday shopping season

by John LeBaron

John LeBaron, CRO of Pattern, shares three recommendations for retailers aiming to make this holiday season a lucrative one.

Why retailers should rethink the RFP process

by Tom Schoen — President, BTM Global

BTM Global CEO Tom Schoen explains that it may be time for retailers to revamp and rethink the RFP process, especially as many are embracing and deploying…

Stratacache hires consumer experience veteran Erkki Rajamaki

December 18, 2020

Erkki Rajamaki Stratacache has named Erkki Rajamaki director of business development for Canada, a 13-year digital signage and consumer experience…

Study: Automated prescription kiosk improves pickup rates

December 18, 2020

A University of California San Diego and UC Irvine study found that patients using an automated workplace kiosk had better prescription pickup rates than those…

Purolator expands gift shipping self-serve kiosks in Toronto

December 18, 2020

Purolator, which installed its Quick Stop Kiosk that allows shoppers to buy gifts and ship them from a convenient location at the CF Toronto Eaton Cntre last…

Using location data to create a more personalized in-store shopping experience

by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands

John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., shares insight on how retail leaders can close knowledge gaps when it comes to customers…

How retailers can continue to ensure in-store shopping is worth the trip in 2021

by Chip Miller

Chip Miller, CEO at Miller Zell, writes that regardless of the surging COVID-19 pandemic consumers are still venturing out to their favorite brand or retailer…

Verizon, Fiserv partner to offer touchless payment capability

December 17, 2020

Verizon Business and Fiserv payments provider have announced a partnership that will allow Verizon Business customers access to Fiserv's Clover Flex. This…

Amsterdam fashion brand opens NYC flagship store

December 17, 2020

Fashion and lifestyle brand Daily Paper, an Amsterdam retailer, has opened the doors to its 6,000-square-foot New York City flagship store on the Lower East…

Neiman Marcus ex-leader joins ShopWorn

December 17, 2020

Frank Crisci, former merchandising VP and chief merchant at Neiman Marcus Last Call, is joining e-commerce platform ShopWorn as user experience advisor, a…

Lightbox OOH Video Network transforms vacant retail windows into digital signage

December 16, 2020

Lightbox OOH Video Network has announced its Lightbox Unlimited solution, powered by FrontRunner Technologies, that turns empty retail window fronts into…

Making the move to contactless payments

by Andrew Jamieson — Technology and Security Director, UL

Andrew Jamieson, technology and security director at UL, maps out how retailers can deploy contactless payment options with little pain and meet customer…

ATM.TV to deliver DOOH advertising at 7-Eleven ATMs

December 16, 2020

ATM.TV, a digital content and brand advertising company, has entered an agreement with FCTI Inc. to provide advertising for displays above ATMs at more than…