Panasonic, BrightSign leaders talk 2024 customer experience trends, what's ahead in 2025

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Misty Chalk, vice president of sales, Americas at BrightSign, and Michelle Connolly-Capate, director of sales, enterprise product innovation center at…

Toys R Us heading to Latin-America, Caribbean

January 3, 2025

The Toys R Us and Babies R Us brands will be arriving in the Latin-America and Caribbean region in 2025.

Dollar Shave Club teams with Kodif for improved customer support

January 3, 2025

Dollar Shave Club has teamed with CX automation provider Kodif and is leveraging Kodif's customer support automation platform to improve customer support.

Consumers have limited patience when it comes to e-commerce snafus

January 2, 2025

Consumers are becoming increasingly intolerant of poor shopping experiences with more than half, 63%, abandoning an online shopping cart after two purchase…

Consumer spending solid this holiday season

January 2, 2025

Retail sales in the U.S., not including automotive sales, increased 3.8% between November 1 and Dec. 24 compared to the same time frame in 2023.

Star Micronics Introduces the CD5 Max Series: High-Cash Volume Cash Drawers

The CD5 Max Series cash drawers feature four versatile models that cater to diverse, high-cash volume retail and hospitality environments, combining…

Retail, tech experts share AI predictions for 2025

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail, brand and technology leaders offer up what they expect AI will be doing in terms of retail customer experience in 2025.

Fabletics taps Klarna for more payment options

December 31, 2024

Fashion membership retailer Fabletics is teaming with Klarna, an AI-powered payments network, to provide customers more payment options.

Home Depot, Lowe’s keep category leadership spots

December 30, 2024

Home Depot and Lowe's maintained their leadership spots in the home improvement sector, capturing an average of 28% and 19%, respectively, of consumer spend…

AI boosts online grocery revenue by 8%, claims data

December 30, 2024

Artificial intelligence technology powering retail strategies in the grocery sector offers an 8% growth opportunity and can convert single-channel shoppers…

Steven King's SSIS 2024 keynote demonstrates how automation, AI, robotics are transforming industry

by Daniel Brown — Editor, Networld Media Group

Addressing a crowd of business leaders and industry operators, King shared his insights into the evolving landscape of automation, robotics, and artificial…

CVS Health pharmacies offers free deposits via Varo Bank

December 27, 2024

CVS Health, in collaboration with digital charter bank Varo Bank and Green Dot Corp., is providing customers a cash deposit option with no fees.

Ulta Beauty taps Glamlab app for virtual hairstyle experience

December 27, 2024

Ulta Beauty is using an AI app, Glamlab Hair Try On, to provide shoppers a virtual hair style experience before committing to a change in hair style or color.

Save A Lot teams with Fabric, Uber for automated grocery delivery

December 26, 2024

Discount grocery chain Save A Lot has partnered with Uber and a robotic storage system from Fabric to attain on-demand online order processing and supply chain…

How to keep holiday shoppers coming back in 2025

by Charlie Casey — CEO and Co-Founder, LoyaltyLion

By focusing on customer retention through strategies like personalized communication, exclusive perks, free shipping, and referral programs, you can turn…

Consumer behavior, JCPenney transformation, Home Depot's vision lead top most-read articles in 2024

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Here are the top four most read articles in 2024.

The Fresh Market, VusionGroup team up on digital signage, inventory management

December 23, 2024

The Fresh Market, a grocery brand, is planning to roll out Vusion 360 digital technology solutions at its physical locations.

Best Buy, Target join list of retailers leveraging AI to help shoppers

December 23, 2024

Best Buy and Target are the latest retailers leaning into AI to help holiday shoppers, using generative AI to help shoppers decide on gift ideas via text…

Voice AI leads AI race, bringing opportunities, challenges

by Daniel Brown — Editor, Networld Media Group

At this year’s Self-Service Innovation Summit, hosted by Networld Media Group in Tampa from December 9-11, I had a chance to sit in on the "Thought leader…

Out of stock experience big factor in abandoned online carts

December 20, 2024

Two-thirds of consumers will leave an e-commerce site or store and shop from another retailer when an item they are looking to purchase is out of stock.