Augmented reality more accessible to retailers, brands

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Though AR is still in its infancy at retail, a pair of presenters at Infocomm said that it offers a new way to excite consumers, and is more economical than…

Why the future of retail belongs to visual discovery

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Pinterest provides a visual tool to enable the discovery process online. Millions of consumers already use Pinterest to get ideas for everyday needs — food…

Educated and prepared store associates key to successful brick-and-mortar stores

Janet Hawkins, founder and president of Opterus, offers up best practices for ensuring the store associate can help keep the store humming with excitement and…

Report: Location data helping drive customer conversion

June 12, 2018

Nearly half of today's retailers are using location-based insights for real-time contextual targeting and enjoying a bigger lift in traffic, customer…

Amazon delivery man takes loyalty to the mat

June 12, 2018

Amazon strives to provide top customer service and a Texas delivery person is clearly on board. A Haslet woman found that out when a delivery person dropping…

Pita Pit teams up with LevelUp, Olo for mobile, delivery

June 12, 2018

Pita Pit is partnering with LevelUp and Olo to introduce a completely revamped guest loyalty program, third-party delivery and a redesigned app for order…

How payments innovation is hindering the customer experience

New technology and innovation is changing the way consumers want to pay, but the increasingly rapid pace of change also creates challenges and vulnerabilities…

San Diego library deploys 4th self-serve kiosk

June 11, 2018

Boulevard, California, library patrons can now check out, return and place holds on materials, download audio and e-books and browse the library catalog from a…

Morey's Piers updates digital signage

June 11, 2018

Morey's Piers, Beachfront Water Parks and Hotels, an amusement park on the Jersey Shore, recently upgraded with a digital signage network from Mvix. The park…

The role of store associate is changing, retailers and brands better take notice

Marc Gingras, CEO and founder of Foko Retail, explains that as shopping experiences change so does the role of the associate in the modern store, especially…

Study: Discount disruption impacting shopper loyalty

June 8, 2018

Grocery shopper loyalty is being put to the test given increased product choice from discount grocers, according to the 2018 International Loyalty Study from…

Survey: Lots of consumers would rather clean toilets than deal with customer support

June 8, 2018

When it comes to calling a retailer's support or customer service number a good number of Americans (44 percent) would rather spend the time scrubbing out the…

One size does not fit all: Localization vs. standardization in retail

Sarah Kampman, vice president of product at Square Root, explains why one of the biggest areas of transformation in retail is the relationship between…

Hudson's Bay shuttering nearly a dozen Lord & Taylor stores

June 7, 2018

Hudson's Bay Co. is closing at least 10 Lord & Taylor locations, including the iconic Fifth Avenue sotre in New York City.

Club Monaco going pop-up in a big way

June 7, 2018

The Ralph Lauren brand Club Monaco is going pop up in a big way, with three events at its New York city flagship store since late 2017.

Las Vegas gets its own Macy's Backstage

June 6, 2018

Macy's has debuted its discount brand, Macy’s Backstage, at the Meadows Mall in Las Vegas, Nevada.

How retailers can meet millennials in the middle

Steve Davidson, vice president, Fortegra Warranty Product Group, explains how millennial behaviors, such as using digital services to get the best bang for…

Voice assistants will dominate consumer interaction, claims report

June 6, 2018

A Capgemeni report predicts conversational commerce via voice assistant tech will gain big ground and become a dominant interaction technology over the next…

Consumers embracing AR, online shopping

June 6, 2018

When it comes to e-commerce activity 10 percent of online shoppers have tried AR technology , according to a shopping and technology trends survey conducted by…

Starbucks CEO steps down

June 5, 2018

Starbucks Corporation Executive Chairman and — until last year — CEO of four decades, Howard Schultz, is stepping down. He leaves a huge trail of successes in…