Survey: Very few consumers report excellent customer service

March 30, 2018

Businesses may have an inflated view of customer service levels given a new survey that reveals just a minor number of consumers have experience excellent…

ICXA extends Elevate Award submission deadline

March 29, 2018

The Interactive Customer Experience Association is extending the deadline for submissions for its annual Elevate Awards. The new deadline is Friday, April 13…

Lowe's debuts 'view in your space' AR experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The latest AR mobile app experience lets customers view items in a home or yard space during the shopping journey.

Why online retailers, partners must focus on social commerce

Govinda Giri, architect of the Sagoon social commerce platform, believes the time is now to capitalize on an e-commerce model with the social media audience.

Amazon prepping responsive drone technology, claims report

March 29, 2018

Amazon's drone strategy may include developing drones that respond to a customer's call or wave.

David Post tapped for CEO role at Kibo

March 29, 2018

Cloud-based omnichannel commerce platform Kibo has tapped David Post as its new CEO.

Walmart expanding CarSaver car-selling kiosks

March 29, 2018

Walmart is increasing the number of store locations featuring a CarSaver car-selling kiosk, according to Adweek. In an email to the publication, a Walmart rep…

Nordstrom readying men's store in New York City

March 28, 2018

In just about three weeks Nordstrom will open a mega men’s store in Manhattan featuring personal shoppers, a clubhouse and even a coffee bar.

Where have all the toy stores gone?

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As Toys R Us shutters, and the Sears catalog collects dust in the archives of marketing, one wonders where the next generation of moms, dads, aunts, uncles…

Retail jobs grew by 46,000 in February

March 28, 2018

The number of retail industry jobs increased by 46,400 in February and the National Retail Federation calls it a "significant positive sign" for the industry…

Target expanding loyalty program strategy

March 27, 2018

Target is reportedly testing a new loyalty rewards approach with a pilot taking place in the Dallas-Fort Worth region.

Consumers love interactive content, reveals report

March 27, 2018

Today's consumers are still focused on price when it comes to the purchase decision but the importance of the shopping experience is gaining traction…

Lowe's, Poshmark are improving customer experience via digital innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retailers that engage customers using today's highly sophisticated digital and mobile tools are finding that these initiatives deliver greater customer…

Using data to break discount dependency and nurture loyalty

James Glover, co-founder and CEO, Coherent Path, explains why retailers have to stop nurturing the wrong type of customer – the deal-hungry and disloyal –and…

Chase, PayPal team up on mobile wallet promo

March 26, 2018

Chase Freedom has added a new quarterly category — PayPal — and has brought back a customer favorite — Chase Pay and grocery stores — from April through June.

Easter spend expected to be very robust

March 26, 2018

Easter spending is predicted to hit $18.2 billion, nearly as high as last year's record-setting $18.4 billion, according to a National Retail Federation and…

The try-before-you-buy trend spurring a returns tsunami, claims study

March 26, 2018

Retailers offering a try-before-you-buy strategy are experiencing a surge of intentional returns that may undermine profits, according to a new Brightpearl…

Perch debuts mixed-reality marketing platform for in-store digital campaigns

March 26, 2018

Perch, an interactive platform for interactive retail marketing, has announced its new mixed-reality marketing platform for in-store digital campaigns…

How to keep customers tethered to the store

Romney Evans, co-founder of True Fit, explains why retailers who don't proactively engage consumers in the store digitally are leaving the door open for…

Pakistan deploys self-serve kiosks for tax assessments

March 26, 2018

The excise and taxation department in the city of Rawalpindi, Pakistan, has installed four computerized kiosks to accommodate taxpayers, according to Dawn, a…