News & Media
National Returns Day will be busy, claims UPS report
January 3, 2018
Tuesday, Jan. 3, is National Returns Day, and it's expected to be a record setter as UPS predicts 1.4 million items will be returned. That represents an …
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Kagan: Think retail is dying? Think again
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Analyst Jeff Kagan explains why there is no death knell to be rung for retail. Sure there is intense pressure, and certain retailers are folding, but others…
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Industry experts offer up 2018 predictions on retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
With the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends, Retail Customer Experience shares a hefty…
read nowMalta taps Media mea interactive outdoor displays for tourism
January 2, 2018
Media mea, a display manufacturer, has deployed 10 MECO 70-inch outdoor interactive kiosks around the Castille Place in Valletta, Malta. The kiosks will offer…
read nowAnother Chinese city taps Alipay for transit payment option
January 2, 2018
Xi'an is the latest Chinese city to accept Alipay on its subway system, according to local reports. The system started to accept Alipay as of Jan. 1.
read nowTransparent digital signage market poised for robust growth
January 2, 2018
The transparent digital signage market is expected to grow at a compound annual growth rate of 28.7 percent from 2017 to 2021, according to a report by…
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3D virtual concierges deliver enhanced retail experiences
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Intelligent virtual assistants enable hotels to boost customer experience by allowing guests to interact with a 2D or 3D agent via digital signage, kiosks or…
read nowTrump tweet: Amazon making US Postal Service dumber and poorer
December 29, 2017
President Donald J. Trump in a tweet Friday claimed mega etailer Amazon is getting richer and the United States Postal Service is getting dumber and poorer…
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2017 retail influencer: Amazon
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply chain to faster delivery to…
read nowKroger advancing self-checkout strategy
December 29, 2017
Supermarket chain Kroger is set to expand its self-checkout service to 400 stores in 2018, according to a report from the Cincinnati Business Courier.
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2017 in review: The top 5 blogs
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience is home to a growing blog sphere, and the diverse opinions, insights, tips and advice are invaluable to readers. Here are the top…
read nowLowe's hires on ex Amazon leader as digital officer
December 28, 2017
Vikram Singh, a former Amazon ecommerce leader, is now Lowe's first chief digital officer.
read nowWalmart testing new personal shopping experience
December 28, 2017
Walmart is reportedly tapping text to provide a new personalized shopping experience for the wealthy busy mom.
read nowNovember retail beats last year's sales by 6%
December 28, 2017
It was a happy November for retailers as sales increased 6 percent compared to a year ago, according to the National Retail Federation.
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2017 in review: Walmart, Buffet, Target led top read news
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top five news items on Retail Customer Experience in 2017 focused primarily on big brand retail news and insight offered by big names.
read nowInnovative retail strategies help boost holiday sales to record-setting numbers
December 27, 2017
Holiday retail sales increased 4.9 percent over the previous year, marking the largest year-over-year increase since 2011, according to the latest Mastercard…
read nowNYC Amtrak boosts travel experience
December 27, 2017
Amtrak is focused on helping consumers and travelers find their way around New York City's Penn Station more easily with a new "FindYourWay" app, according to…
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South African retailer delivers digital journey boasting digital signage
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Clicks aimed to deliver a better customer experience that informed distracted customers. With a digital signage solution, the retailer was able to boost dwell…
read nowRetailers may be missing in-store sales opps, claims study
December 26, 2017
A Scandit survey reveals 74 percent of shoppers feel positive toward brick-and-mortar retailers, but a lack of digital engagement is prompting them to buy…
read nowCiti Retail study reveals shopper savings in play this season
December 26, 2017
A nationwide study from Citi Retail Services reveals more than two thirds of U.S. consumers who participate in a rewards program expect to save about $149 this…
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